Customer Service Representative

Oscar Health

. Develop a comprehensive understanding of current processes, procedures, and tools associated with Oscar's business model .

Posted 11/3/2026full-timeRemote • Arizona • United StatesJunior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and the ability to manage caseloads effectively while ensuring compliance with operational and regulatory standards. Proficient in bilingual communication and data management to support service delivery in a healthcare environment.

Highest-signal resume keywords

Bilingual In Spanish And EnglishHealthcare ExperienceAnalytical SkillsData ManagementGoogle Suite Or Microsoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryProblem SolvingQuantitative AnalysisProcess ImprovementService Delivery Management

Soft Skills

Relationship BuildingCommunicationCollaboration

Tools & Technologies

Google SuiteMicrosoft Office

Certifications & Qualifications

High School Diploma Or GED

Industry Keywords

HealthcarePersonal Health Information (PHI)Regulatory ComplianceOperational Standards

About the role

Key responsibilities & impact

Develop a comprehensive understanding of current processes, procedures, and tools associated with Oscar's business model
Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations
Form working relationships with all partners
Identify issues through established escalation pathways to support the leadership team
Monitor and track the health of assigned work-in-progress issues
Escalate and resolve issues to ensure appropriate turnaround times
Participate in process improvement projects
Comply with operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
Comply with all applicable laws and regulations
Perform other duties as assigned
Report to the Member & Provider Services Team Lead

Requirements

What you’ll need

1+ years of experience in a high-volume or customer-focused setting
6+ months of healthcare experience
High school diploma or GED
Strong quantitative or analytical skills focused on identifying or solving problems
Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking
Experience manipulating and entering accurate data
Advanced Google Suite or Microsoft Office capabilities

Benefits

Comp & perks

Employee benefits
Monthly vacation accrual at a rate of 15 days per year
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life insurance
Disability insurance
Paid wellness time and reimbursements
Occasional team meetings and company events