Manager, Service Transformation

Oscar Health

. Lead cross-functional programs advancing Service Forward and evolving Oscar's contact-center model through human service and AI-enabled automation .

Posted 11/6/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $87,188 - $114,434 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management and change management, with a strong focus on compliance, data-driven decision-making, and cross-functional collaboration. Proven ability to lead initiatives that enhance service performance in a healthcare context.

Highest-signal resume keywords

Program ManagementChange ManagementData AnalysisPMP CertificationLean/Six Sigma Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningImplementation ManagementPerformance EvaluationMetrics DevelopmentRisk Mitigation

Soft Skills

Stakeholder EngagementTeam MentoringCross-Functional Collaboration

Certifications & Qualifications

PMP CertificationLean/Six Sigma CertificationProgram Management Certification

Industry Keywords

HealthcareHealth InsuranceHealth SystemsHealthcare ConsultingCompliance

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead cross-functional programs advancing Service Forward and evolving Oscar's contact-center model through human service and AI-enabled automation
Align enterprise partners around strategy, operating-model design, implementation, and change management
Lead targeted initiatives improving member and provider service performance
Manage end-to-end cross-functional implementations and projects
Create project plans, engage stakeholders, manage cross-functional relationships, mitigate edge cases, and ensure on-time completion
Evaluate departmental performance by creating, gathering, analyzing, and interpreting data and metrics
Assist with departmental metrics development and mitigation strategy implementation
Formulate implementation, communications, and program strategies for change management and risk mitigation
Oversee and mentor team members and promote professional development
Report to the Senior Director, Member and Provider Services
Ensure compliance with applicable laws and regulations

Requirements

What you’ll need

4+ years of experience in program management
3+ years of experience in delivering projects / programs
Compliance with all applicable laws and regulations
Experience using data and metrics to drive improvements in programs (bonus points)
Experience / background in a fast-paced operations environment (bonus points)
Successfully executed enterprise-wide initiatives, including defining project plans, coordinating resources, managing implementation activities, and developing processes for program rollout and ongoing support (bonus points)
PMP Certifications or Program Management Certifications (bonus points)
Lean/Six Sigma Certifications (bonus points)
Healthcare experience in health insurance, health systems, or healthcare consulting (bonus points)

Benefits

Comp & perks

Employee benefits
Unlimited vacation program
Annual performance bonuses
Medical, dental, and vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life and disability insurance
Paid wellness time and reimbursements