Supervisor, Member and Provider Services

Oscar Health

. Hire and manage a team of Oscar colleagues, including performance management, growth and development, and HR administrative tasks .

Posted 11/3/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $55,890 - $73,356 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing teams, driving operational improvements through data analysis, and fostering an inclusive culture aligned with organizational values. Proficient in performance management and compliance within the healthcare or insurance sectors.

Highest-signal resume keywords

Team ManagementData-Driven Decision MakingOperational KPI MonitoringLean Six Sigma CertificationHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance ManagementRoot-Cause AnalysisContinuous ImprovementProject ManagementOperational Workflow Optimization

Soft Skills

Team EngagementCommunicationMotivationCollaborationProblem Solving

Tools & Technologies

Google SuiteMicrosoft Office

Certifications & Qualifications

Lean Six SigmaProcess Improvement

Industry Keywords

Customer ServiceHealthcareInsuranceComplianceOperational Objectives

About the role

Key responsibilities & impact

Hire and manage a team of Oscar colleagues, including performance management, growth and development, and HR administrative tasks
Manage team outcomes, monitor dashboards, track operational KPIs, conduct root-cause analysis, and create action plans
Understand the team's daily work and make volume-based decisions serving customers
Lead team huddles and communicate Oscar's mission, vision, and values
Provide guidance and motivation to achieve daily operational objectives
Drive team engagement and an inclusive culture aligned with Oscar's core values
Lead and participate in continuous improvement activities
Identify and close gaps in operational workflows
Collaborate across production and other Oscar teams to implement best practices
Ensure compliance with applicable laws and regulations
Perform other duties as assigned

Requirements

What you’ll need

2+ years experience in a customer service environment
1+ year of direct people management experience
1+ years of experience using data and metrics to drive improvements
1+ years of experience working with teams in multiple locations and multiple disciplines
Bachelor's degree (bonus point)
Lean Six Sigma or Process Improvement certification (bonus point)
Prior healthcare and/or insurance experience (bonus point)
Advanced Google Suite or Microsoft Office capabilities (bonus point)
2+ years experience solving complex inquiries (bonus point)
1+ years managing projects (bonus point)

Benefits

Comp & perks

Employee benefits
Unlimited vacation program
Annual performance bonuses
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life insurance
Disability insurance
Paid wellness time
Wellness reimbursements
Occasional travel for team meetings and company events