Supervisor, Member and Provider Services

Oscar Health

. Hire and manage a team of Oscar colleagues, including performance management, growth and development, and HR administrative tasks .

Posted 11/3/2026full-timeRemote • United StatesJuniorMid-Level💰 $55,890 - $73,356 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing teams, driving operational improvements through data analysis, and fostering an inclusive culture aligned with organizational values. Proficient in performance management and compliance within a customer service environment.

Highest-signal resume keywords

People ManagementData-Driven ImprovementOperational KPI MonitoringLean Six Sigma CertificationHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance ManagementRoot-Cause AnalysisOperational Workflow ImprovementProject ManagementCustomer Service

Soft Skills

Team EngagementCommunicationMotivationCollaborationProblem Solving

Tools & Technologies

Google SuiteMicrosoft Office

Certifications & Qualifications

Lean Six SigmaProcess Improvement

Industry Keywords

HealthcareInsuranceComplianceOperational ExcellenceContinuous Improvement

About the role

Key responsibilities & impact

Hire and manage a team of Oscar colleagues, including performance management, growth and development, and HR administrative tasks
Manage team outcomes, monitor dashboards, track operational KPIs, conduct root-cause analysis, and construct action plans
Understand daily team work and make volume-based decisions serving customers
Lead team huddles and communicate Oscar's mission, vision, and values
Provide guidance and motivation to achieve daily operational objectives
Drive team engagement and create an inclusive culture aligned with Oscar's core values
Lead and participate in continuous improvement activities
Identify and close gaps in operational workflows
Collaborate across production and other Oscar teams to implement best practices
Ensure compliance with applicable laws and regulations
Perform other duties as assigned

Requirements

What you’ll need

2+ years experience in a customer service environment
1+ year of direct people management experience
1+ years of experience using data and metrics to drive improvements
1+ years of experience working with teams in multiple locations and multiple disciplines
Bachelor's degree (bonus point, not required)
Lean Six Sigma or Process Improvement certification (bonus point, not required)
Prior healthcare and/or insurance experience (bonus point, not required)
Advanced Google Suite or Microsoft Office capabilities (bonus point, not required)
2+ years experience solving complex inquiries (bonus point, not required)
1+ years managing projects (bonus point, not required)

Benefits

Comp & perks

Annual performance bonuses
Employee benefits
Unlimited vacation program
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life insurance
Disability insurance
Paid wellness time and reimbursements
Remote work from a home office
Occasional travel for team meetings and company events