Workforce Management Specialist

Oscar Health

. Operationalize scheduling and management of staffing according to requirements .

Posted 10/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $23 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Workforce Management and operational leadership, with a strong focus on scheduling efficiency, stakeholder collaboration, and compliance with regulations. Proficient in utilizing MS Excel for data analysis and reporting to optimize staffing and service levels.

Highest-signal resume keywords

Workforce ManagementScheduling OptimizationMS Excel ProficiencyOperational LeadershipCustomer-Facing Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingData AnalysisMathematical FormulasPivot TablesConditional FormattingData ValidationNested IF StatementsVolume AnalysisQueue ManagementWorkflow Process Design

Soft Skills

CommunicationCollaborationProblem-SolvingStakeholder ManagementRecommendations for Business Improvements

Tools & Technologies

Shift Management Tooling

Industry Keywords

Service Level TargetsStaffing TargetsIntraday MonitoringForecast VolumesEmployee ConsiderationsApplicable Laws and Regulations

About the role

Key responsibilities & impact

Operationalize scheduling and management of staffing according to requirements
Maximize service level and staffing targets through real-time and intraday monitoring and volume/staffing analyses
Build business staffing schedules based on forecasts
Work with and update shift management tooling
Optimize schedule design and redesign workflow processes when needed
Develop and drive schedule efficiency by aligning team members, forecast volumes, and arrival patterns
Build and adjust schedules according to stakeholder requirements and employee considerations
Monitor and adjust queues and same-day staffing to meet service levels, efficiency, and staffing needs
Serve as the primary point of contact for internal support teams on intraday requests
Communicate recommendations for business improvements and solutions
Collaborate with internal stakeholders to flag issues, resolve problems, and design or change schedules
Comply with applicable laws and regulations

Requirements

What you’ll need

2+ years of experience with MS Excel or Sheets, including mathematical formulas, pivot tables, conditional formatting, data validation, nested IF statements, etc.
2+ years of experience in Workforce Management, planning/scheduling, or operational leadership
1+ years of experience in a customer-facing role, including internal customers
Candidates must reside in the U.S., excluding Alaska, Delaware, Hawaii, Louisiana, Montana, North Dakota, Oklahoma, West Virginia, Wyoming, and U.S. Territories

Benefits

Comp & perks

Monthly vacation accrual at a rate of 15 days per year
Medical, dental, and vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life and disability insurance
Paid wellness time and reimbursements
Fully remote work from a home office
Occasional travel for team meetings and company events