TAM Director

Oscilar

. Lead, hire, and develop a high-performing Technical Account Management team .

Posted 10/17/2026full-timeRemote • United StatesLead💰 $255,000 - $285,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Technical Account Management and Customer Success, with a strong focus on driving customer retention, net revenue retention, and product adoption through effective team leadership and strategic account management. Proficient in leveraging AI tools and cloud infrastructure to enhance customer engagement and operational efficiency.

Highest-signal resume keywords

Technical Account ManagementCustomer Success LeadershipAI Tool UtilizationEnterprise SaaS ExperienceData-Driven Decision Making

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQLPythonREST APIsCloud InfrastructureCustomer Health FrameworksAccount PlanningTechnical Escalation ManagementAI/ML PlatformsPerformance InsightsKPI Definition

Soft Skills

Executive CommunicationInfluencing StakeholdersTeam DevelopmentCoachingCollaboration

Tools & Technologies

SalesforceGainsightTotangoClaudeCursorGPT

Industry Keywords

FintechFraud PreventionComplianceRisk ManagementAI-Driven Platforms

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformPythonSQL

About the role

Key responsibilities & impact

Lead, hire, and develop a high-performing Technical Account Management team
Empower TAMs to own customer engagement from onboarding and implementation through adoption, renewal, and expansion
Own team performance against GRR, NRR, customer satisfaction, product adoption, and time-to-value objectives
Establish standards for account success planning, executive engagement, customer health management, and retention and expansion opportunities
Serve as senior escalation point for strategic accounts, complex technical challenges, critical incidents, and high-stakes customer engagements
Build executive stakeholder relationships and lead strategic business reviews
Partner with Account Executives, Sales Engineers, Solutions Architects, and Customer Success leadership on renewals, expansion, and implementations
Provide technical leadership across API integrations, SQL, Python, cloud infrastructure, and enterprise data workflows
Champion agentic AI adoption, including automation strategies, workflow design, deployment, and optimization
Build team fluency in AI agent evaluation, human-in-the-loop workflows, performance monitoring, and production governance
Leverage Claude, Cursor, GPT, or similar AI tools to accelerate analysis and productivity
Represent the voice of the customer in Product and Engineering discussions and provide roadmap recommendations
Partner on beta programs, early-access initiatives, and reusable implementation frameworks
Build scalable operating processes, customer health frameworks, performance dashboards, and team development programs
Communicate portfolio performance, renewal risk, expansion opportunities, and strategic customer insights to senior leadership
Build a high-performing TAM organization with independent portfolio ownership, technical credibility, and commercial accountability
Improve customer retention, net revenue retention, product adoption, and time-to-value
Accelerate adoption of AI-powered decisioning and agentic AI capabilities
Create feedback loops between customers, Product, and Engineering
Establish scalable customer success frameworks supporting company growth

Requirements

What you’ll need

10+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, or related technical customer-facing roles within enterprise SaaS, fintech, or AI-driven platforms
5+ years of leadership experience
Experience hiring, coaching, developing, and scaling high-performing technical customer-facing teams
Experience leading enterprise customer portfolios with accountability for GRR, NRR, customer adoption, retention, and expansion
Experience with independent account ownership, commercial accountability, and strong technical judgment
Deep understanding of enterprise customer success, executive business reviews, customer health frameworks, renewal strategy, account planning, and expansion motions
Strong technical foundation across REST APIs, SQL, Python, data integrations, and cloud infrastructure (AWS, GCP, or Azure)
Ability to guide complex customer implementations, troubleshoot technical escalations, and collaborate with Solutions Architects, Product, and Engineering
Familiarity with AI/ML platforms, agentic AI, or LLM-powered enterprise workflows, including deployment, evaluation, and operational considerations
Practical experience leveraging LLMs and AI tools
Strong commercial instincts connecting technical adoption and customer value realization with retention and revenue expansion
Exceptional executive communication skills and ability to influence C-suite stakeholders
Data-driven leadership experience defining KPIs, tracking leading indicators, and using performance insights
Ability to influence cross-functional stakeholders and translate customer insights into product, engineering, and business outcomes
Preferred: domain expertise in fraud prevention, credit risk, identity, AML/KYC/KYB, compliance, or financial-services risk decisioning
Preferred: experience at a fintech, financial institution, fraud or risk management platform, or enterprise AI company
Preferred: experience deploying, supporting, or advising on agentic AI systems, AI agents, or LLM-powered enterprise workflows
Preferred: familiarity with rules engines, ML-driven decisioning, case management, alert management, and risk operations
Preferred: experience with Salesforce, Gainsight, Totango, or similar customer success platforms
Preferred: experience building or scaling a Technical Account Management function in a high-growth startup or scale-up environment

Benefits

Comp & perks

Competitive salary and equity packages
401(k) plan
Remote-first culture
100% employer-covered comprehensive health, dental, and vision insurance with a top-tier plan for you and your dependents (US)
Unlimited PTO policy
Family-friendly environment
Regular team events and offsites
Unparalleled learning and professional development opportunities
Impact of making the internet safer by protecting online transactions