Customer Success Analyst

Otiva

. Onboard new students and ensure activation during their first few weeks .

Posted 9/17/2026contractFlorianópolis • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in student onboarding, engagement, and retention strategies, utilizing CRM and digital tools to enhance the student experience and drive program success.

Highest-signal resume keywords

Customer Success ExperienceStudent Engagement StrategiesCRM ProficiencyData Analysis and ReportingMentoring and Workshop Organization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer SupportStudent OnboardingRetention StrategiesFeedback CollectionKPI TrackingUpselling TechniquesEngagement MonitoringCertification SupportDigital Tool Familiarity

Soft Skills

Communication SkillsProblem-SolvingOrganizational SkillsInterpersonal SkillsAdaptability

Tools & Technologies

CRM SoftwareSpreadsheetsCourse PlatformsDigital Communication Tools

Industry Keywords

EducationSaaSCustomer ServiceBusiness AdministrationMarketingCommunications

About the role

Key responsibilities & impact

Onboard new students and ensure activation during their first few weeks
Guide students through their journey from initial enrollment through certification, monitoring engagement and progress
Resolve questions related to access, the platform, and learning paths promptly
Organize and support mentoring sessions, biweekly workshops, and live events
Collect feedback, measure NPS, and turn insights into improvements to the student experience
Identify students at risk of churn and take preventive action
Identify upsell opportunities for advanced programs
Keep records and KPIs up to date in the CRM, spreadsheets, and course platform
Periodically report activation, engagement, NPS, and retention metrics to leadership
Ensure that every student progresses from first access through certification, supporting activation, engagement, and retention

Requirements

What you’ll need

Bachelor’s degree completed or in progress in Law, Business Administration, Marketing, Communications, or a related field
Previous experience in Customer Success, customer service, or support
Familiarity with digital tools, including CRMs, spreadsheets, and course platforms
Experience in education or SaaS is a plus
Availability to work Monday through Friday, from 8:00 a.m. to 6:00 p.m.
Hybrid work arrangement

Benefits

Comp & perks

Performance bonus 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score