Customer Support Advisor

Otonomee | B Corp™

. Provide prompt, friendly, and accurate support via scheduled phone call-backs and email .

Posted 11/9/2026full-timeRemote • PortugalJuniorMid-Level💰 €15,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support with a focus on live interactions, effectively resolving tier 1 technical issues while maintaining exceptional communication skills. Committed to continuous improvement and delivering outstanding customer service through empathy and professionalism.

Highest-signal resume keywords

Customer Support ExperienceTechnical TroubleshootingExceptional English CommunicationEmpathy and ProfessionalismProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingKnowledge Base Article CreationCustomer Platform KnowledgeProcess ImprovementIssue Resolution

Soft Skills

EmpathyProfessionalismCollaborationAdaptabilityCuriosity

Industry Keywords

Customer SupportLive InteractionsUS CustomersUK CustomersAustralian CustomersNew Zealand Customers

About the role

Key responsibilities & impact

Provide prompt, friendly, and accurate support via scheduled phone call-backs and email
Offer clear, step-by-step guidance to resolve customer questions
Respond to inquiries with empathy, professionalism, and understanding of customer needs
Proactively engage with customers and provide solutions that exceed expectations
Identify and address potential issues before they escalate
Collaborate with internal teams to share insights and identify recurring challenges
Contribute to improvements in processes and products
Maintain in-depth knowledge of the customer platform
Build and update internal resources and customer-facing knowledge base articles
Simplify complex technical information into easy-to-understand instructions
Adhere to support best practices and quality standards
Participate in ongoing training and stay current with the platform and industry trends

Requirements

What you’ll need

2-3 years in customer support, with a focus on live interactions (email and phone)
Previous experience with US, UK, Australian, or New Zealand customers is a plus
Comfortable with technology and able to troubleshoot tier 1 technical issues
Exceptional English communication skills, both written and verbal
Ability to articulate solutions clearly and effectively
Passion for delivering outstanding customer service
Commitment to resolving issues with empathy and professionalism
Comfortable working in a fast-paced environment and embracing change
Ability to work both independently and collaboratively
Curiosity and eagerness to learn, adapt, and contribute to continuous improvement

Benefits

Comp & perks

Night shift allowance
Monthly internet allowance of €20
Meal Allowance of €10.46
Equipment provided
Home office allowance
Online Gym and Wellbeing Studio
The opportunity for professional growth
Fun company events and team outings
Autonomy and Responsibility