Customer Support Advisor

Otonomee | B Corp™

. Resolve customer issues related to purchase, orders, shipping, setup, connectivity, and warranties .

Posted 11/9/2026full-timeRemote • MalaysiaJuniorMid-Level💰 MYR 4,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service with a focus on resolving technical queries and delivering solutions through various communication channels. Proficient in troubleshooting operational issues while maintaining a commitment to customer satisfaction and continuous improvement.

Highest-signal resume keywords

Customer Service ExperienceTechnical TroubleshootingExcellent English Communication SkillsEmpathy and Active ListeningKnowledge Base Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting OrdersShipping IssuesConnectivity IssuesOperational IssuesKnowledge Base Article Creation

Soft Skills

EmpathyActive ListeningAdaptabilityProfessionalismCollaboration

Industry Keywords

Customer ExperienceLive InteractionsContinuous ImprovementUS CustomersUK Customers

About the role

Key responsibilities & impact

Resolve customer issues related to purchase, orders, shipping, setup, connectivity, and warranties
Provide attentive responses with step-by-step guidance and solutions
Deliver customer service through chat, email, and phone channels
Respond to inquiries, troubleshoot problems, and provide information
Anticipate and address potential issues before they impact the customer experience
Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives
Maintain up-to-date knowledge of clients’ products and services
Create and update knowledge base articles for internal and customer reference
Demonstrate empathy and active listening during customer interactions
Communicate complex concepts clearly and understandably
Adhere to established quality standards
Participate in regular training sessions

Requirements

What you’ll need

Minimum of 2-3 years of proven experience in Customer service, with a focus on live interactions, in chats, emails and/or phone channels
Experience in supporting and troubleshooting technical queries
Growth, curious mindset, and ability to adapt to changing policies and guidelines
Ability to work independently and collaboratively in a fast-paced environment
Proficient in troubleshooting orders, shipping, connectivity, and operational issues
Excellent English written and verbal communication skills to C2 level
Experience in supporting US and or/UK customers is an advantage
Passion for delivering excellent customer service and commitment to exceeding customer expectations
Ability to handle challenging customer interactions with professionalism
Availability for rotational shifts between 7am - 8pm local time, including weekends

Benefits

Comp & perks

Flexible Benefits of 137.5 MYR per month
Annual internet allowance 548.96 MYR
Once off home office allowance of 500 MYR
An Oura Ring
10 Days Annual Leave
Permanent Employment Contract
Equipment provided
A Buddy on joining
Online Gym and Wellbeing Studio
The opportunity for professional growth
Fun company events and team outings
Autonomy and Responsibility
Work from Home opportunity based in Malaysia