Employee Benefit Ops Analyst

Otonomee | B Corp™

. Handle new business administration .

Posted 10/14/2026full-timeRemote • PortugalJuniorMid-Level💰 €17,000 - €18,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in benefits administration and customer support, with a strong focus on process improvement and issue resolution. Proficient in managing multiple workstreams and maintaining high-quality documentation while ensuring clear communication with stakeholders.

Highest-signal resume keywords

Benefits AdministrationCustomer SupportIssue ResolutionProcess ImprovementAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementApplication ProcessingPolicy AdministrationCRM ManagementDocumentation Maintenance

Soft Skills

Clear Written CommunicationStakeholder ManagementAdaptabilityProblem Solving

Industry Keywords

InsuranceEmployer SchemesCustomer ExperiencePolicy ChangesFast-Paced Environment

About the role

Key responsibilities & impact

Handle new business administration
Set up new employer schemes
Facilitate application processing between employers, employees, and insurance providers
Update the CRM and internal systems
Support scheme renewals
Work with employers and insurance providers to refine processes and improve customer experience
Process policy changes including joiners, leavers, dependents, cancellations, and amendments
Coordinate policy administration across internal teams and providers
Act as the first line of investigation for benefit and policy-related customer queries
Own issue resolution
Liaise with insurers and providers on escalations
Track recurring issues and maintain high-quality documentation

Requirements

What you’ll need

2+ years of experience in operations, insurance, benefits administration, or customer support
Strong attention to detail
Ability to manage multiple workstreams and dive into complexity
Clear written communication skills
Ability to work with different stakeholders
Comfort working in fast-paced environments
Comfort with ambiguity and evolving processes
Based in Portugal
Availability to work Monday to Friday, 9 am–5:30 pm
Ability to complete language assessment and recruitment interviews
Willingness to travel to Dublin once a quarter

Benefits

Comp & perks

Remote-first operating model
Permanent / full-time employment
Induction and new hire training in Dublin
Quarterly visits to Dublin for meetings and training