Onboarding Customer Support Advisor – Night Shift

Otonomee | B Corp™

. Provide prompt, friendly, and accurate onboarding support to newly onboarded Momence Customers via phone and occasionally email in English and Portuguese .

Posted 11/9/2026full-timeRemote • PortugalJuniorMid-Level💰 €15,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding and support, with fluency in English and Portuguese. Capable of simplifying technical information and providing exceptional service while collaborating with internal teams to enhance processes.

Highest-signal resume keywords

Customer Support ExperienceFluent EnglishFluent PortugueseTechnical TroubleshootingExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding SupportTechnical TroubleshootingKnowledge Base ManagementSystem Setup TrainingProcess Improvement

Soft Skills

EmpathyProfessionalismCuriosityAdaptabilityResilience

Industry Keywords

Customer ExperienceUS CustomersAustralian CustomersNew Zealand CustomersFast-Paced Environment

About the role

Key responsibilities & impact

Provide prompt, friendly, and accurate onboarding support to newly onboarded Momence Customers via phone and occasionally email in English and Portuguese
Offer clear, step-by-step guidance to resolve questions and ensure a smooth onboarding experience
Respond to inquiries with empathy, professionalism, and understanding of customer needs
Proactively engage with Customers and offer solutions that exceed expectations
Educate and train customers on system setup, correct usage, and best practices
Identify and address potential issues before they escalate
Collaborate with internal teams to share insights, identify recurring challenges, and improve processes and products
Maintain in-depth knowledge of the Momence platform
Build and update internal resources and customer-facing knowledge base articles
Simplify complex technical information into easy-to-understand instructions
Adhere to best practices and quality standards
Participate in ongoing training and stay current with platform and industry trends

Requirements

What you’ll need

2-3 years in customer support, with a focus on phone interactions
Previous experience with US, Australian, or New Zealand customers is a plus
Training and/or pre-sales experience would be advantageous
Fluent English
Fluent Portuguese language skills
Comfortable with technology and able to troubleshoot tier 1 technical issues
Exceptional written and verbal communication skills
Passion for outstanding customer service and commitment to resolving issues with empathy and professionalism
Comfortable working in a fast-paced environment and embracing change
Ability to work independently and collaboratively
Curiosity and eagerness to learn, adapt, and contribute to continuous improvement
Prioritization skills, resilience to pressure, and ability to maintain focus amid constant change
Available to work Thursday to Monday, 00:00-08:30
Permanent contract / full-time, 40 hours weekly

Benefits

Comp & perks

Night shift allowance
Monthly internet allowance of €20
Meal allowance of €10.46
Equipment provided
Home office allowance
Online Gym and Wellbeing Studio
The opportunity for professional growth
Fun company events and team outings
Autonomy and Responsibility