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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient identity integrity, including resolving discrepancies in the Master Patient Index and executing chart corrections in Epic. Proficient in regulatory compliance with HIPAA and Joint Commission standards while maintaining data integrity and confidentiality.
Highest-signal resume keywords
Patient Identity IntegrityChart Correction in EpicRegulatory Compliance (HIPAA, Joint Commission)Master Patient Index (MPI) ExperienceData Integrity Decision-Making
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Chart Correction ActivitiesData Integrity Issue ResolutionPatient Record CorrectionsWorkflow Improvement IdentificationElectronic Medical Record Discrepancy InvestigationData Integrity Hotline ResponseDocumentation MaintenanceProductivity Log ManagementQuality Record MaintenanceOn-Call Coverage
Soft Skills
Attention to DetailDiscretionEthical JudgmentIndependent Decision-MakingCommunication
Tools & Technologies
EpicMicrosoft Office
Certifications & Qualifications
RHIA (Registered Health Information Administrator)High School Diploma or GEDAssociate's Degree in Health Information
Industry Keywords
Healthcare Application Information TechnologiesCMS GuidelinesPatient SafetyConfidentiality RulesClinical/Operational Processes
About the role
Key responsibilities & impact- Research, validate, and resolve patient identity discrepancies in the Master Patient Index, including duplicates, overlays, merges, and unmerges
- Execute merge and non-merge decisions according to documented logic and source-system requirements
- Perform chart correction activities in Epic according to the Chart Correction Guide and governance processes
- Investigate and resolve non-emergent electronic medical record discrepancies through work queues, reports, and remediation workflows
- Identify and escalate highly complex or high-risk identity issues for interdisciplinary review or leadership guidance
- Coordinate with clinical, registration, billing, IT, and ancillary departments to resolve data integrity issues
- Provide remediation workflow coverage, on-call rotations, and team support, including response to Data Integrity Hotline inquiries and escalations 24/7
- Independently assess, prioritize, and resolve high-risk issues during on-call coverage
- Educate frontline users on MPI best practices and chart correction processes
- Participate in interdisciplinary chart correction and data integrity workgroups
- Identify trends, recurring issues, and improvement opportunities and communicate findings to leadership or the EMPI Manager
- Support departmental projects, process improvements, and daily operations
- Maintain documentation, productivity logs, and quality records
- Receive, triage, and respond to Data Integrity Hotline inquiries
- Serve as a subject matter expert in patient identity integrity
- Make high-risk data integrity decisions considering clinical, financial, legal, and accreditation implications
- Maintain confidentiality of sensitive patient information
Requirements
What you’ll need- Candidates must reside and work full-time in Arkansas, Kansas, Missouri, Oklahoma, or Texas before their first day of employment
- Level 1: High School Diploma or GED required
- Level 1: RHIA required to be obtained within 9 months from start date
- Level 2: Associate's Degree in Health Information required
- Level 2: At least 3 years of experience in a related job required
- Level 2: RHIA required
- Requires discretion, ethical judgment, and adherence to standardized decision-making frameworks
- Knowledge of Joint Commission, CMS, and HIPAA regulatory guidelines
- Knowledge of the facility's clinical/operational processes and Epic environment
- Knowledge of current healthcare application information technologies and trends
- Ability to independently make accurate decisions regarding patient record corrections, overlays, merges, and unmerges
- Ability to identify workflow improvement opportunities
- Ability to understand the patient safety relationship between the patient's Medical Record Number and clinical information access
- Ability to understand and apply confidentiality rules
- Attention to detail
- Experience with MPI strongly preferred
- Proficient use of Microsoft Office tools
Benefits
Comp & perks- Competitive wages and total rewards package
- Paid time off (PTO)
- 401(k)
- Medical plans
- Dental plans
- Comprehensive benefits package