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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Electronic Health Record (EHR) systems, including configuration, customization, and support, while applying knowledge of healthcare workflows and business processes. Strong analytical and communication skills facilitate collaboration with healthcare professionals and IT teams to optimize system functionality.
Highest-signal resume keywords
Epic CertificationEHR System ConfigurationHealthcare Workflow KnowledgeTechnical SupportAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
EHR Functionality DevelopmentSystem TroubleshootingSoftware MaintenanceTesting and ValidationApplication Build Optimization
Soft Skills
Verbal CommunicationOrganizational SkillsProblem-SolvingTeam CollaborationIndependence
Tools & Technologies
WordExcelPowerPoint
Certifications & Qualifications
Bachelor's DegreeEpic Certification Level IEpic Certification Level IIEpic Certification Level III
Industry Keywords
Healthcare Business ProcessesHealthcare WorkflowsElectronic Health RecordIT ExperienceCustomer Needs Understanding
About the role
Key responsibilities & impact- Assist in developing, supporting, and rolling out functionality for an Electronic Health Record system
- Optimize organizational workflow processes through tailored application builds
- Learn EHR capabilities and functional use and apply healthcare business workflow knowledge
- Provide day-to-day technical support to end users, troubleshoot issues, answer questions, and resolve system errors
- Perform routine maintenance, including software updates, patches, and upgrades
- Participate in testing and validation for system changes, enhancements, and upgrades
- Assist with configuring and customizing the EHR system for healthcare providers and organizations
- Collaborate with IT professionals, clinicians, administrators, and vendors on EHR initiatives and projects
- Maintain documentation of system configurations, user procedures, and support issues
- Build relationships with nurses, physicians, revenue cycle, health information management, core team members, and facility leadership
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's Degree required
- Epic certification required within three months of class completion or six months of hire for Level I
- Epic certification in the specified area required for Level II
- Certification in one or more Epic applications required for Level III
- Level I: 0–3 years of applicable IT or healthcare experience required
- Level II: 3–5 years of applicable IT or healthcare experience required
- Level III: 5 or more years of applicable IT or healthcare experience required
- Analytical, organizational, and verbal communication skills
- Ability to work independently and within teams
- Ability to solve problems and understand customer needs
- Understanding of healthcare business processes and technology
- Understanding of healthcare workflows and terminology
- Strong desktop tool usage, including Word, Excel, and PowerPoint
- Must live and work full-time in Arkansas, Kansas, Missouri, Oklahoma, or Texas, or plan to relocate to one of these states before employment starts
Benefits
Comp & perks- Comprehensive benefits package
- Paid time off (PTO)
- 401(k)
- Medical plans
- Dental plans
- Additional benefits and compensation offerings