Insurance Credit Balance Representative

OU Health

. Identify and review professional billing credit balances for accuracy and resolution .

Posted 9/18/2026full-timeRemote • Kansas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical insurance credit resolution, including the ability to accurately identify and adjust credit balances while adhering to established policies. Proficient in interpreting EOBs and utilizing EMR systems to enhance billing and collections processes.

Highest-signal resume keywords

Medical Insurance Credit Resolution ExperienceEOB InterpretationEMR Systems ExperienceCPB CertificationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit Balance AdjustmentsRefund RequestsBilling and CollectionsProfessional Billing Account StructuresPayment Workflows

Soft Skills

Good Verbal CommunicationGood Written Communication

Tools & Technologies

Microsoft OfficeEPIC

Certifications & Qualifications

High School DiplomaGEDCPB

Industry Keywords

Explanation of BenefitsInsurance Reimbursement MethodologiesMedical Facilities

About the role

Key responsibilities & impact

Identify and review professional billing credit balances for accuracy and resolution
Perform routine credit balance adjustments and refund requests according to established policies
Research basic overpayments related to duplicate payments, posting errors, or payer processing
Document actions taken and route complex issues for escalation according to guidelines
Maintain productivity and quality standards
Perform other duties as assigned

Requirements

What you’ll need

Candidates must reside and work full-time in Arkansas, Kansas, Missouri, Oklahoma, or Texas before the first day of employment
High School Diploma or GED required
Level 1: At least 1 year of medical insurance credit resolution experience required
Level 2: At least 3 years of medical insurance credit resolution experience required
Level 2: CPB required to be obtained within 1 year
Experience reading and interpreting EOBs
Experience working within EMR systems; EPIC preferred
Experience in billing and collections for medical facilities
Attention to detail
Good verbal and written communication skills
Proficient with Microsoft Office tools
Foundational knowledge of professional billing account structures and payment workflows
Ability to follow defined workflows and apply policies consistently
Understanding of explanation of benefits (EOB) and insurance reimbursement methodologies

Benefits

Comp & perks

Competitive wages and total rewards package
Paid time off (PTO)
401(k)
Medical plans
Dental plans
Comprehensive benefits and compensation package