Senior UX Researcher, Commerce

ŌURA

. Lead holistic user research initiatives spanning digital commerce and enterprise portals, from initial scoping through strategic actionable guidance .

Posted 9/22/2026full-timeRemote • United StatesSenior💰 $147,900 - $203,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in user research methodologies, including qualitative techniques and customer journey mapping, while effectively synthesizing insights to inform product strategy and enhance user experiences. Proven ability to collaborate across cross-functional teams and leverage AI tools to optimize research operations and maintain data integrity.

Highest-signal resume keywords

User Research PracticeQualitative Research MasteryCustomer Journey MappingAI Tools for ResearchWorkshop Facilitation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User InterviewsUsability EvaluationsConcept TestingFriction MappingHeuristic ReviewsData Privacy StandardsExperimentation OutcomesQuantitative Metrics AnalysisResearch SynthesisDigital Commerce Evaluation

Soft Skills

Communication AbilitiesCollaboration SkillsWorkshop Facilitation

Tools & Technologies

Behavioral Analytics SuitesExperimentation ToolsResearch RepositoriesAI Tools for Participant Recruitment

Industry Keywords

Digital CommerceB2BSaaSHealthcareWearable TechnologyInternational MarketsDTC eCommerce

About the role

Key responsibilities & impact

Lead holistic user research initiatives spanning digital commerce and enterprise portals, from initial scoping through strategic actionable guidance
Design and execute user interviews, usability evaluations, concept testing, card sorting, and other qualitative evaluation techniques
Collaborate with Design, Product Management, Engineering, Insights, Marketing, and Commercial partners to identify research priorities
Synthesize research into journey maps, entry point analysis, Jobs to Be Done, page-level goals, and friction mapping
Evaluate user experiences using qualitative findings, analytics metrics, experimentation outcomes, and heuristic standards
Present themes to leadership, connecting customer motivations with business and product metrics
Improve internal research operations through scalable frameworks, standardized templates, and lightweight workflows
Initially focus on the global DTC eCommerce experience, with opportunities to support Membership and Commercial/B2B experiences

Requirements

What you’ll need

5+ years of dedicated user research practice, showcasing a proven history of guiding end-to-end studies that directly shape product strategy
Proven background evaluating digital commerce platforms alongside B2B, enterprise, SaaS, or complex web applications
Exceptional qualitative research mastery—specifically in-depth interviews, usability studies, core synthesis, and distilling key insights responsibly from small user cohorts
Skillfully leverages cutting-edge AI tools for participant recruitment, session moderation, transcript analysis, research repositories, and knowledge sharing, while maintaining rigorous data privacy, ethics, and study integrity standards
Deep expertise in customer journey mapping, Jobs to Be Done, page-level objective definitions, heuristic reviews, and comprehensive experience audits
Ability to unify qualitative insights with quantitative metrics, telemetry, and experiment results
Outstanding workshop facilitation and communication abilities across executive leadership and cross-functional teams
Practical exposure to centralized research repositories, behavioral analytics suites, experimentation tools, and scalable research operations
Track record of establishing or scaling a high-impact research function within rapidly expanding organizations or agile startup environments
Co-authored with Glean
Experience researching health, wellness, digital health, healthcare, or wearable technology products (nice to have)
Experience working across international markets and diverse user groups (nice to have)
Candidates must reside in the United States; candidates residing in Alaska, Delaware, Iowa, Mississippi, Nebraska, South Dakota, West Virginia, and Wisconsin are not considered

Benefits

Comp & perks

Competitive salary
Health, dental, vision insurance, and mental health resources
An Ōura Ring of your own during your tenure
20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off *prorated
Paid sick leave