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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in systems engineering and field engineering with a strong focus on troubleshooting hardware and software in remote and distributed environments. Proficient in integrating access control and video management systems while maintaining comprehensive technical documentation.
Highest-signal resume keywords
Systems EngineeringLinux-Based Systems SupportTroubleshooting Hardware and SoftwareNetworking KnowledgeTechnical Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Ubuntu SupportTroubleshooting Across HardwareEthernet NetworkingPower DistributionScripting (Python, Bash)Factory Acceptance TestingSite Acceptance TestingIP Camera InstallationRemote MonitoringAutomation Configuration
Soft Skills
Strong Communication Skills
Tools & Technologies
GenetecMilestoneAvigilonVerkadaNVIDIA JetsonIndustrial PCsSingle-Board ComputersTailscaleTeltonikaUbiquiti
Industry Keywords
Edge InfrastructureIoT SystemsKiosksMachine VisionIndustrial AutomationRemote AccessPower ResilienceUPSField OperationsTechnical Documentation
Tech Stack
Tools & technologiesDistributed SystemsIoTLinuxPythonSwitching
About the role
Key responsibilities & impact- Monitor site uptime and health across the kiosk fleet, and drive the patterns behind repeat failures to zero
- Troubleshoot hardware in the yard — edge compute, cameras, ID readers, displays, networking, power, and enclosures — remotely where possible and on-site when necessary
- Contribute to the next kiosk hardware revisions, including component and layout changes, downstream enclosure and access-control impacts, and power resilience with UPS sizing and failover
- Own factory acceptance testing with hardware manufacturers and site acceptance testing for new site launches
- Deliver site-specific solutions, including integrating the access-control platform with customer-operated security and video management systems
- Build configuration utilities and automation so a kiosk goes from crate to live without a specialist
- Maintain kiosk documentation covering interconnects, networking, power, and accessories, plus on-call runbooks
- Participate in an on-call rotation and improve monitoring and alerting for field hardware
- Report to Michael Sewell, Senior System Engineer
Requirements
What you’ll need- 3+ years in systems engineering, field engineering, edge infrastructure, IT infrastructure, or a similar hands-on role supporting production hardware in the field
- Hands-on experience supporting Ubuntu or other Linux-based systems, including remote access, log review, and command-line troubleshooting
- Demonstrated ability to troubleshoot across hardware, firmware, operating systems, networks, and applications, and to isolate a root cause rather than swap parts until it works
- Working knowledge of Ethernet networking, IP addressing, switching, VLANs, VPNs, and cellular connectivity
- Practical understanding of PoE, power supplies, power distribution, UPS and backup power, and recovery from power interruptions and brownouts
- Experience supporting fleets of remote, unattended, or distributed systems, including remote monitoring, alerting, and recovery
- Experience with IP cameras and access control hardware — installation, configuration, aiming, and calibration
- Scripting ability sufficient to automate configuration and provisioning tasks (Python, Bash, or similar)
- Experience writing and maintaining technical documentation — interconnect and wiring diagrams, network and power documentation, installation standards, and runbooks
- Willingness to travel to sites for launches, installations, and escalations, and to participate in an on-call rotation
- Strong communication skills, with the ability to work across technical and non-technical teams, including Field Operations and customer-side IT and security staff
- Experience with factory acceptance testing, site acceptance testing, or commissioning new installations a plus
- Experience integrating with customer-operated video management or security systems (Genetec, Milestone, Avigilon, Verkada, or similar) a plus
- Experience with NVIDIA Jetson, industrial PCs, single-board computers, or other edge compute platforms a plus
- Experience with Tailscale, Teltonika, Ubiquiti, or comparable remote access and networking equipment a plus
- Experience with kiosks, machine vision, industrial automation, or IoT systems a plus
- Experience with equipment deployed outdoors or in semi-controlled environments, including enclosures, mounting, and thermal considerations a plus
- Must be legally authorized to work in the United States
Benefits
Comp & perks- Comprehensive Benefits Package including Health, Dental, and Vision Insurance
- 401(k) Retirement Plan Matching
- 18 Paid Holidays
- Unlimited PTO
- Friday Team Lunches