Insurance Customer Service Representative, Applied Epic Expert

Outsource Access Careers

. Handle routine administrative requests for an active insurance team without speaking directly to end clients .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in P&C Insurance Customer Service, with a strong understanding of homeowners and auto insurance products. Proficient in navigating insurance management systems and maintaining organized agency records while providing reliable support in a remote work environment.

Highest-signal resume keywords

P&C Insurance CSR ExperienceHomeowners Insurance KnowledgeAuto Insurance KnowledgeApplied Epic NavigationClear Communication in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Servicing WorkflowsService Request ProcessingAttention to DetailPortal NavigationAgency Record Maintenance

Soft Skills

AdaptabilityReliabilityTeam Integration

Tools & Technologies

Applied EpicInsurance Management Systems

Industry Keywords

Insurance PortalsRemote Work SetupDistraction-Free Environment

About the role

Key responsibilities & impact

Handle routine administrative requests for an active insurance team without speaking directly to end clients
Log into multiple insurance portals daily to process service requests efficiently and accurately
Complete standard insurance servicing workflows
Maintain organized and accurate agency records
Provide urgent support during a staff medical leave
Integrate smoothly with the team and begin work immediately

Requirements

What you’ll need

Previous experience in a P&C Insurance CSR role
Deep understanding of homeowners and auto insurance products
Preferably at least six months of hands-on experience navigating Applied Epic, or strong comparable experience with other insurance management systems
Clear communication in English
Sharp attention to detail
Ability to quickly adapt to different portals and systems
Own reliable device (BYOD)
Dedicated, distraction-free remote work setup
Immediate availability and reliability to support a team experiencing a staff medical leave

Benefits

Comp & perks

Comprehensive HMO health coverage
Group Life Insurance
Paid leave credits
Government-mandated benefits
Performance incentives
Overtime Pay
Night Differential
13th Month Pay