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Recruitment & Client Support Virtual Assistant – NDIS, Aged Care
Outsourced Staff. Review resumes and screen applicants against recruitment priorities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills, both spoken and written, with a focus on customer service and attention to detail. Proficient in using CRMs and AI-assisted tools for recruitment and scheduling tasks while maintaining confidentiality and accuracy in record-keeping.
Highest-signal resume keywords
Customer Service ExperiencePhone ScreeningCRM ProficiencyAttention To DetailNDIS Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Recruitment AdministrationRosteringSchedulingAI-Assisted ToolsRecord Keeping
Soft Skills
Clear CommunicationProfessionalismOrganizational SkillsJudgmentPatience
Tools & Technologies
CRM SoftwareOnline DocumentsCalendars
Industry Keywords
NDISDisability Support ServicesCustomer ServiceRecruitment SupportService Coordination
About the role
Key responsibilities & impact- Review resumes and screen applicants against recruitment priorities
- Use AI screening tools and verify screening results
- Conduct phone pre-screens and maintain applicant records
- Book suitable applicants for interviews and provide screening notes
- Monitor CRM for participant reports and download relevant case notes
- Generate and review draft participant reports using the client's AI reporting agent
- Check reports for accuracy, consistency, goal alignment, supporting evidence and missing information
- Refer unclear information to Team Leaders and maintain report status records
- Provide primary phone coverage from 4:00 pm to 7:00 pm on rostered days and agreed weekend shifts
- Respond to participants, families and staff regarding enquiries and roster changes
- Make roster adjustments within approved procedures and delegated authority
- Record calls, actions and follow-up; escalate urgent matters and safety concerns
- Provide clear handovers and follow documented procedures
- Participate in team chats and meetings with local colleagues
Requirements
What you’ll need- Excellent spoken English and clear, confident phone communication
- Strong written English, reading comprehension and attention to detail
- Warm, patient and professional customer service approach
- Sound judgement and ability to escalate issues appropriately
- Strong organisation and ability to manage competing priorities and interruptions
- Confidence using CRMs, calendars, online documents and AI-assisted tools
- Ability to learn new systems quickly
- Ability to follow procedures, maintain accurate records and handle confidential information
- Proven experience in customer service, administration, recruitment support or coordination; 2+ years is ideal
- Reliable internet and a quiet, professional environment for phone calls
- Availability for agreed working hours and weekend roster
- Knowledge of NDIS and disability support services highly regarded
- Rostering, scheduling or service coordination experience highly regarded
- Recruitment administration and phone screening highly regarded
- Experience supporting Australian clients or businesses highly regarded
- Social media and SEO blog writing highly regarded
Benefits
Comp & perks- Training provided in the client's systems, processes and reporting requirements
- Work-from-home arrangement
- Team chats and meetings with local colleagues