Renewals Specialist

Overflow

. Own the renewal pipeline for a full book of church and nonprofit partners in HubSpot .

Posted 11/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $55,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing renewal pipelines and maintaining accurate records in HubSpot, while effectively communicating with partners and identifying upsell opportunities. Proven ability to achieve high retention rates and manage a high-volume book of business in a customer-facing role.

Highest-signal resume keywords

HubSpot CRM ExperienceAutomated Customer Outreach SequencesAccount ManagementOrganizational SkillsCustomer Success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal ManagementData AnalysisUpsellingProcess RefinementHigh-Volume Account Management

Soft Skills

Professional CommunicationProactive MindsetRelationship BuildingProblem Solving

Tools & Technologies

SlackGoogle WorkspaceNotionZoomMonday.comClaudeLoom

Industry Keywords

Nonprofit SectorPhilanthropyFaith-Based OrganizationsCustomer EngagementRetention Strategies

About the role

Key responsibilities & impact

Own the renewal pipeline for a full book of church and nonprofit partners in HubSpot
Maintain accurate renewal records and flag at-risk accounts before escalation
Respond to inbound partner questions and route out-of-scope requests to Support
Run overdue invoice sequences and resolve or escalate overdue accounts
Run automated one-to-many renewal and engagement sequences in HubSpot
Partner with RevOps to keep automated sequences running cleanly
Host weekly partner office hours
Monitor giving signals and proactively address declining activity or engagement
Share risk patterns with Success leadership
Identify upsell opportunities and partner with Sales
Build working relationships with Support and Onboarding and route partner issues with appropriate context
Report to the Director of Customer Success
Achieve 90% gross retention rate, 90% on-time renewal closure, and the overdue invoice resolution target

Requirements

What you’ll need

2–4 years in account management, customer success, renewals, or a similar client-facing role
Strong organizational skills and ability to manage a high-volume book of business
Hands-on experience with HubSpot or a comparable CRM
Experience running automated, one-to-many customer outreach sequences
Clear, warm, professional written communication
Proactive, ownership-oriented mindset
Comfort refining processes, experimenting, and adjusting based on results
Alignment with Overflow's mission and values and comfort with its flexible work model and occasional in-person gatherings
Experience in nonprofit, philanthropy, or faith-based sectors is a plus
Experience in a high-volume, process-driven customer-facing environment is a plus
Experience in a fast-paced startup environment is a plus
No visa sponsorship is available; applicants must not require sponsorship to work in the United States
Required tools familiarity: Slack, Google Workspace, Notion, Zoom, HubSpot, Monday.com, Claude, and Loom

Benefits

Comp & perks

Competitive base salary with equity
Medical, dental, and vision coverage for employees and dependents
Generous paid time off and company holidays
Paid parental leave
401(k) retirement plan
Dedicated mental health and therapy stipend
Team retreats and intentional in-person gatherings throughout the year
Occasional in-person collaboration about twice a year