Patient Access Scheduling Coordinator

Overlake Medical Center & Clinics

. Provide efficient, accurate and effective customer-focused communication services .

Posted 10/27/2026full-timeBellevue • Washington • United StatesJunior💰 $29 - $43 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills in a high-volume call center environment, effectively managing patient communications and scheduling while ensuring accurate insurance verification and registration.

Highest-signal resume keywords

Customer Service ExperienceTelephone EtiquetteCommunication SkillsMulti-Tasking AbilityComputer Keyboard Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationAppointment SchedulingCall Center ExperienceDetail Orientation

Soft Skills

Organizational SkillsStress Management

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Frontline Customer ContactHealthcare CommunicationPatient Experience

About the role

Key responsibilities & impact

Provide efficient, accurate and effective customer-focused communication services
Schedule routine and complex primary care and specialty appointments
Perform full patient registration at the time of the call
Answer routine insurance questions
Obtain and verify insurance eligibility and benefits for some same-day and next-day appointments
Obtain current insurance information for new patients and notify the clinic team of the visit
Collaborate with back office teams to relay patient needs in a timely manner
Ensure phone communication provides an exceptional patient experience

Requirements

What you’ll need

High school diploma or GED required
Minimum 1 year of experience in a customer service role required
Previous physician office, hospital or other frontline customer contact experience in a business setting preferred
Experience working in a high-volume call center environment preferred
Demonstrated ability to provide exceptional customer service
Excellent telephone etiquette
Demonstrated strong communication skills and ability to work effectively with people in stressful situations
Ability to multi-task, be organized and detail oriented
Demonstrated proficient computer keyboard skills

Benefits

Comp & perks

Medical insurance premiums as low as $0 per month
Many Overlake services covered at 100%
Tuition reimbursement up to $10,000 per year
Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting
Pre-tax and Roth after tax retirement savings plans
Expanded Employee Assistance Program
Caregiver support program for childcare to eldercare
Free parking
Orca transit passes
Hybrid work schedule after 90-day probationary period: remote and in-office days
Local, visible leaders who care about you
Values-based work environment