IT Support Engineer – 3 month FTC

Oxford Quantum Circuits (OQC)

. Provide hands-on 1st and 2nd line IT support and contribute to more complex 3rd line issues .

Posted 10/9/2026contractReading • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing 1st and 2nd line IT support, with a strong focus on troubleshooting across Windows, macOS, and Linux environments. Proficient in IT asset management, incident management, and compliance with ISO standards and GDPR requirements.

Highest-signal resume keywords

1st And 2nd Line IT SupportTroubleshooting Hardware And SoftwareWindows 10/11 And Windows ServerGoogle Workspace And Microsoft 365ISO 27001 And GDPR Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

3rd Line SupportUbuntu Linux Desktop/ServerIT Asset ManagementBackup And Disaster RecoveryEndpoint ManagementScripting Or AutomationIncident And Problem ManagementCybersecurity FundamentalsDocumentation And Knowledge Base MaintenanceTask Tracking And Ticketing Tools

Soft Skills

Detail-Focused ApproachAdaptabilityCommitment To Quality

Tools & Technologies

Azure/EntraCisco NetworksJuniper NetworksVirtual MachinesCybersecurity Tooling

Certifications & Qualifications

Microsoft CertificationsLinux CertificationsCisco CCNAJuniper JNCIACompTIA Security+/Network+ISO 27001ITIL

Industry Keywords

SLA-Driven EnvironmentIT SupportEmerging TechnologiesHigh-Performance ComputingQuantum Computing

Tech Stack

Tools & technologies

AzureCloudCyber SecurityFirewallsLinuxMacOS

About the role

Key responsibilities & impact

Provide hands-on 1st and 2nd line IT support and contribute to more complex 3rd line issues
Own support requests from diagnosis through resolution, working to agreed SLAs and escalating complex or high-impact issues when needed
Troubleshoot and maintain Windows, macOS and Linux desktop/server environments, cloud services, applications and end-user hardware
Monitor IT systems proactively and support incident, problem, backup, recovery and resilience processes
Deliver onboarding and offboarding while maintaining accurate hardware, software, licence and IT asset records
Maintain the IT knowledge base, documentation and share expertise with junior colleagues
Identify opportunities to automate and streamline systems and processes
Research emerging technologies and implement approved changes
Contribute technical expertise to cross-team projects, audits and security initiatives
Ensure work aligns with relevant policies, ISO standards and GDPR requirements
Report to the Head of IT and collaborate with IT colleagues and the wider organisation

Requirements

What you’ll need

Experience delivering 1st and 2nd line IT support, with exposure to 3rd line support, in an SLA-driven technical environment
Strong troubleshooting capability across hardware and software
Experience with Windows 10/11 and Windows Server, macOS, and Ubuntu Linux desktop/server environments
Hands-on experience with Google Workspace, Microsoft 365 and Azure/Entra, alongside general application support
Experience using ticketing, task tracking, documentation and support desk tools
Confidence maintaining IT documentation and knowledge bases
Practical experience across IT asset management, endpoint management, software/licence management, backup and disaster recovery, and user onboarding/offboarding
Understanding of incident and problem management, networking and cybersecurity fundamentals
Awareness of compliance frameworks such as ISO 27001 and GDPR
A BSc in IT or a relevant discipline, or equivalent industry experience
Adaptable, detail-focused approach and strong commitment to quality
Nice-to-have: experience supporting global teams across multiple offices or working within a fast-moving start-up environment
Nice-to-have: exposure to high-performance computing or quantum computing environments
Nice-to-have: experience with Cisco or Juniper networks and firewalls, virtual machines, cybersecurity tooling and security best practices
Nice-to-have: scripting or automation experience using PowerShell or Bash
Nice-to-have: experience contributing to IT projects, audits, compliance reviews or security assessments
Nice-to-have: familiarity with emerging technologies, including practical applications of AI within IT environments
Nice-to-have: certifications such as Microsoft or Linux certifications, Cisco CCNA, Juniper JNCIA, CompTIA Security+/Network+, ISO 27001, ITIL, or other relevant IT, networking or security qualifications

Benefits

Comp & perks

Culture of bold innovation
Opportunity to work with unique lab infrastructure
Opportunity to see your work redefine the limits of computation
Benefits and positive work culture (details provided at https://oqc.tech/company/careers-at-oqc/)