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OXTS

Senior Customer Support Engineer

OXTS

. Build and maintain strong relationships with prospects, customers, integrators, and channel partners within the territory .

Posted 10/6/2026full-timeBloomfield Hills • Michigan • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expert-level technical troubleshooting and diagnostic skills for complex hardware/software interactions, alongside strong project management capabilities to deliver support projects effectively. Possesses a deep understanding of customer industries and adeptness in customer support processes.

Highest-signal resume keywords
Expert-Level Technical TroubleshootingProject Management SkillsCustomer Support ProcessesTechnical Support Engineering ExperienceIndustry Knowledge in Automotive, Aerospace, Surveying, and Robotics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical TroubleshootingDiagnostic SkillsProject ManagementComplex Support ProjectsCustomer IntegrationTechnical EvaluationsProduct DemonstrationsTechnical Article CreationSupport Guide DevelopmentSoftware and Firmware Releases
Soft Skills
Relationship BuildingCollaborationCustomer AdvocacyCommunicationProblem Solving
Tools & Technologies
Ticketing SystemsEscalation WorkflowsFeedback Loops
Certifications & Qualifications
Bachelor’s Degree in Engineering
Industry Keywords
AutomotiveAerospaceSurveyingRobotics

About the role

Key responsibilities & impact
  • Build and maintain strong relationships with prospects, customers, integrators, and channel partners within the territory
  • Serve as the primary technical point of contact for OXTS products in the designated territory
  • Understand technical requirements and objectives and provide tailored solutions and recommendations
  • Troubleshoot complex technical issues, escalate as needed, and coordinate with internal teams for timely resolution
  • Own support issue resolution from initiation to completion
  • Manage internal and external resources and collaborate across departments to deliver products
  • Manage complex support projects and investigations, including planning, tracking, task management, deadlines, and deliverables
  • Provide expert product, performance, application, and support advice to internal stakeholders and at industry exhibitions
  • Conduct technical support evaluations and assist team members with complex cases
  • Liaise between customers and internal teams to advocate for customer needs and drive resolutions
  • Funnel customer feedback, issues, and feature requests to the Product team
  • Develop and conduct product demonstrations and training sessions
  • Create FAQs, technical articles, support guides, and application notes and publish them on the OXTS support website
  • Support internal and external roll-outs of new and updated products
  • Support distribution of new software and firmware releases to customers
  • Provide critical analysis for component integration within customer products
  • Represent OXTS at industry events and customer visits
  • Provide technical support for customers outside the designated territory as required
  • Support the Engineering Support team as required
  • Perform other duties as required

Requirements

What you’ll need
  • Bachelor’s degree in engineering
  • Expert-level technical troubleshooting and diagnostic skills, especially for complex hardware/software interactions and customer integrations
  • Project management skills capable of planning, managing, and delivering complex support projects with internal and external stakeholders
  • Strong understanding of customer industries such as automotive, aerospace, surveying, and robotics and their technical needs
  • Skilled in using customer support processes and systems such as ticketing, escalation workflows, and feedback loops
  • Substantial experience in a technical support engineering role
  • Frequent travel within the region

Benefits

Comp & perks
  • Holiday entitlement of 15 days plus bank holidays, the holiday year runs from 1st July - 31st June
  • 401(k)
  • Health Insurance
  • Discretionary profit share bonus