Customer Success Analyst – B2B

Paciente 360

. Interpret and analyze collected data using statistical tools and analytical techniques to identify patterns, trends, and insights .

Posted 10/23/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills to interpret data and provide actionable insights while maintaining customer relationships and ensuring satisfaction. Proficient in delivering training and support to enhance customer success and platform adoption.

Highest-signal resume keywords

Customer Success MethodologyAnalytical SkillsVerbal And Written Communication SkillsExperience In Customer ServiceFluent Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisStatistical ToolsData MappingReport PreparationPresentation SkillsProblem ResolutionQuantitative Data AnalysisQualitative Data AnalysisCustomer Relationship ManagementPlatform Adoption Strategies

Soft Skills

EmpathyActive ListeningTeam CollaborationResults-Driven MindsetFlexibility

Industry Keywords

Higher Education InstitutionsCustomer Success JourneyCustomer ExperienceOnboardingTraining

About the role

Key responsibilities & impact

Interpret and analyze collected data using statistical tools and analytical techniques to identify patterns, trends, and insights
Draw conclusions and recommend strategic actions based on findings
Prepare reports and presentations to communicate results to stakeholders
Organize and maintain the platform with relevant customer information
Understand data-mapping and adjustment needs while ensuring data integrity and confidentiality
Establish and maintain positive, trust-based relationships with customers
Serve as the primary point of contact for questions, issues, and requests
Provide technical support and assist in resolving issues quickly and efficiently
Proactively identify customers’ needs and goals, as well as ways to add value
Gather feedback on the product, service, and customer experience, and forward it to the relevant departments
Develop an in-depth understanding of all solutions offered by the company
Collaborate with customers to develop strategic use cases for the solutions
Develop plans and actions to promote platform adoption
Conduct onboarding and activate customers after the sale
Deliver training, consulting, meetings, and presentations
Provide practical solutions for customers’ day-to-day needs
Monitor and develop the customer success journey
Understand what success means for each customer

Requirements

What you’ll need

Experience working with and supporting customers at leading higher education institutions across the country
Degree in Business Administration, Health Sciences, or a related field
Empathy and active-listening skills to understand customer needs
Ability to work as part of a team and collaborate with other departments
Results-driven mindset and focus on customer satisfaction
Ability to understand and proactively resolve problems
Excellent verbal and written communication skills
Previous experience in customer service, support, or B2B customer relationship management is a plus
Flexibility to adapt to different projects and deadlines
Analytical skills and ability to work with quantitative and qualitative data
Driven by challenges and committed to achieving results
Fluent Spanish
Availability to travel is a plus
Competitive attitude and ability to learn quickly are a plus
Ownership, training skills, and customer service experience are a plus
Creativity and initiative in resolving conflict situations are a plus
Experience with the Customer Success methodology is a plus

Benefits

Comp & perks

Paid leave (30 days for every 12 months worked)
Annual performance bonus based on results, in accordance with the policy applicable to the position
Birthday day off
Health insurance
Dental insurance
Gympass (health and wellness benefit)
Growth opportunities, with priority given to internal career progression
Work-from-home arrangement
This position is also open to candidates with disabilities