Community Support Lead, Care Coordinator – Housing

Pacific Health Group

. Support members participating in CalAIM Community Supports housing programs, including Housing Transition Navigation Services, Housing Tenancy & Sustaining Services, and Housing Deposit assistance .

Posted 10/15/2026full-timeSan Francisco • California • United StatesSenior💰 $62,400 - $72,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in housing navigation, case management, and community resource coordination, with a strong focus on supporting high-needs members through person-centered care and effective communication. Proficient in managing caseloads, developing individualized housing care plans, and ensuring compliance with Medi-Cal and CalAIM requirements.

Highest-signal resume keywords

Housing NavigationCase ManagementMedi-Cal ExperienceCommunity Resource CoordinationEHR Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Housing System KnowledgeCase ManagementCare CoordinationHousing AssessmentsDocumentation SkillsReal-Time ChartingIndividualized Care PlansUnit Habitability InspectionsActive Caseload ManagementCommunity-Based Support Programs

Soft Skills

Excellent CommunicationEmpathyCultural CompetenceOrganizational SkillsTime Management

Tools & Technologies

Case Management SystemsEHR PlatformsDocumentation ToolsCommunication Platforms

Certifications & Qualifications

Valid California Driver's LicenseActive Auto Insurance

Industry Keywords

CalAIMCommunity SupportsHUD ProgramsChronic Housing InstabilityHousing Transition Navigation ServicesHousing Tenancy ServicesHousing Deposit AssistanceBehavioral Health PartnershipsSocial ServicesHealthcare Systems

About the role

Key responsibilities & impact

Support members participating in CalAIM Community Supports housing programs, including Housing Transition Navigation Services, Housing Tenancy & Sustaining Services, and Housing Deposit assistance
Conduct telephonic outreach and comprehensive intakes to identify housing needs
Build partnerships with housing providers, shelters, landlords, and community organizations
Provide person-centered housing care management to high-needs members
Spend 30–50% of time in the field conducting face-to-face case management, housing assessments, unit habitability inspections, and member outreach
Travel locally within the hiring county and surrounding counties, including Marin, Napa, Solano, Sonoma, and Santa Cruz Counties
Manage housing-resource application pipelines and Housing Deposit Services packages
Participate in community outreach events, partnerships, and local engagement
Navigate multiple primary platforms concurrently
Complete real-time chart notes and clinical documentation following state guidelines
Manage a caseload of 60–70 members experiencing chronic housing instability
Develop and manage individualized housing care plans
Coordinate appointments, services, and long-term housing support systems
Ensure continuity of care and follow-through
Build trusting relationships with members and families
Advocate for timely care, services, and equitable resource access
Represent Pacific Health Group in community outreach and local initiatives
Connect members to housing resources and identify service gaps
Support team huddles, peer cross-coverage, and Lead Care Manager shadowing sessions
Maintain accurate documentation and compliance with Medi-Cal, CalAIM, and Community Supports requirements
Partner with behavioral health, outreach, social services, healthcare providers, and payers
Identify trends and service gaps and collaborate with leadership to improve workflows

Requirements

What you’ll need

Strong understanding of the housing system and demonstrated working knowledge of local housing resources, housing navigation, community-based support programs, or transitional housing support workflows such as Medi-Cal, CalAIM, Community Supports, or HUD programs
3–5 years in case management, social services, or healthcare
Experience with Medi-Cal, CalAIM, and Community Supports programs preferred
Experience independently managing an active caseload in a care coordination, housing navigation, or case management environment
Strong understanding of healthcare systems, managed care, and community resources
Excellent communication, empathy, and cultural competence
Strong organizational and time management skills
Proficiency with case management systems, EHR platforms, and documentation tools
Ability to document in real time and manage member data accurately
Comfort navigating multiple systems and communication platforms
Ability to travel within the hiring county and surrounding counties
Valid California Driver's License and active auto insurance meeting California requirements
Reliable personal vehicle for daily work use
Successful completion of a background check and submission of required documentation and new-hire paperwork

Benefits

Comp & perks

Monthly stipend
Mileage reimbursement
160 hours PTO plus paid sick time
11 paid holidays, including birthday and floating holiday
4 paid volunteer hours per month
90% employer-paid employee-only medical benefits
Flexible Spending Account (FSA)
Short-term and long-term disability
AD&D
Employee Assistance Program (EAP)
401(k) with company match
Professional development opportunities
Quarterly in-person events
Employee discount programs