Community Support Lead, Care Coordinator – Housing

Pacific Health Group

. Support Medi-Cal members in CalAIM Community Supports Housing programs, including Housing Transition Navigation Services, Housing Tenancy & Sustaining Services, and Housing Deposit assistance .

Posted 10/15/2026full-timeImperial • California • United StatesSenior💰 $60,320 - $68,640 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in housing navigation, case management, and community resource coordination, with a strong focus on Medi-Cal, CalAIM, and Community Supports programs. Capable of managing high-needs member caseloads while ensuring compliance with regulatory requirements and maintaining accurate documentation.

Highest-signal resume keywords

Housing NavigationCase ManagementMedi-Cal ExperienceCommunity Resource CoordinationEHR Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Housing AssessmentUnit Habitability InspectionCare CoordinationCrisis ManagementDocumentation ManagementData ManagementTelephonic OutreachHousing Resource Application ProcessingMember Engagement TrackingHousing Stability Monitoring

Soft Skills

Excellent CommunicationEmpathyCultural CompetenceOrganizational SkillsTime Management

Tools & Technologies

Case Management SystemsEHR PlatformsDocumentation Tools

Certifications & Qualifications

Valid California Driver's LicenseActive Auto Insurance

Industry Keywords

CalAIMCommunity SupportsTransitional HousingManaged CareHUD ProgramsSocial ServicesHealthcare Systems

About the role

Key responsibilities & impact

Support Medi-Cal members in CalAIM Community Supports Housing programs, including Housing Transition Navigation Services, Housing Tenancy & Sustaining Services, and Housing Deposit assistance
Conduct telephonic outreach, comprehensive intakes, housing assessments, unit habitability inspections, and face-to-face case management in shelters, community settings, and residences
Provide person-centered housing care management to a panel of 60–70 high-needs members
Build partnerships with housing providers, shelters, landlords, property managers, healthcare providers, and community organizations
Manage housing-resource application pipelines and process Housing Deposit Services packages
Coordinate appointments, services, care plans, housing support, and continuity of care
Monitor housing stability and address barriers affecting housing or health outcomes
Conduct ongoing monthly touchpoints, persistent outreach, and crisis escalation
Represent Pacific Health Group at outreach events and local initiatives
Connect members with housing, healthcare, behavioral health, and community resources
Maintain accurate, timely, real-time chart notes and clinical documentation
Ensure compliance with Medi-Cal, CalAIM, Community Supports, and regulatory requirements
Participate in departmental huddles, provide peer cross-coverage, share resources, and support new Lead Care Manager shadowing
Collaborate with interdisciplinary teams and leadership to improve workflows and services
Track outcomes including housing placements, housing retention, member engagement, care progression, and service delivery

Requirements

What you’ll need

Strong understanding of the housing system and demonstrated working knowledge of local housing resources, housing navigation, community-based support programs, or transitional housing support workflows such as Medi-Cal, CalAIM, Community Supports, or HUD programs
3–5 years in case management, social services, or healthcare
Experience with Medi-Cal, CalAIM, and Community Supports programs preferred
Experience independently managing an active caseload in a care coordination, housing navigation, or case management environment
Strong understanding of healthcare systems, managed care, and community resources
Excellent communication, empathy, and cultural competence
Strong organizational and time management skills
Proficiency with case management systems, EHR platforms, and documentation tools
Ability to document in real time and manage member data accurately
Comfortable navigating multiple systems and communication platforms
Ability to travel within the hiring county and surrounding counties
Valid California Driver's License and active auto insurance meeting California requirements
Reliable personal vehicle for daily work use
Successful completion of a background check and submission of required documentation and new-hire paperwork

Benefits

Comp & perks

$30.00 - $35.00 hourly range, depending on experience, qualifications, and internal equity
Monthly stipend
Mileage reimbursement
160 hours PTO + paid sick time
11 paid holidays (including birthday and floating holiday)
4 paid volunteer hours per month
90% employer-paid employee-only medical benefits
Flexible Spending Account (FSA)
Short-term & long-term disability, AD&D
Employee Assistance Program (EAP)
401(k) with company match
Professional development opportunities
Quarterly in-person events
Employee discount programs