Community Supports Lead Care Coordinator – Housing

Pacific Health Group

. Support members in CalAIM Community Supports Housing programs, including Housing Transition Navigation Services, Housing Tenancy & Sustaining Services, and Housing Deposit assistance .

Posted 11/5/2026full-timeRiverside • California • United StatesSenior💰 $60,320 - $68,640 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in housing navigation, case management, and community resource coordination, with a strong focus on supporting high-needs members through person-centered care and compliance with Medi-Cal and CalAIM requirements.

Highest-signal resume keywords

Housing NavigationCase ManagementMedi-Cal ExperienceCommunity Resource CoordinationDocumentation Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Housing AssessmentCare CoordinationIndividualized Housing Care PlansUnit Habitability InspectionsReal-Time Chart NotesActive Caseload ManagementHousing Resource Application ManagementTelephonic OutreachCommunity EngagementResource Gap Identification

Soft Skills

Excellent CommunicationEmpathyCultural CompetenceOrganizational SkillsTime Management

Tools & Technologies

Case Management SystemsEHR PlatformsDocumentation ToolsCommunication Platforms

Certifications & Qualifications

Valid California Driver's LicenseActive Auto Insurance

Industry Keywords

CalAIMCommunity SupportsTransitional HousingHUD ProgramsSocial ServicesHealthcare SystemsManaged Care

About the role

Key responsibilities & impact

Support members in CalAIM Community Supports Housing programs, including Housing Transition Navigation Services, Housing Tenancy & Sustaining Services, and Housing Deposit assistance
Conduct telephonic outreach and comprehensive intakes to identify housing needs
Build partnerships with housing providers, shelters, landlords, and community organizations
Provide person-centered housing care management to high-needs members
Conduct face-to-face case management, housing assessments, unit habitability inspections, and member outreach in shelters, community settings, and residences
Manage housing-resource application pipelines and Housing Deposit Services packages
Participate in community outreach events, partnerships, and local engagement
Navigate multiple primary platforms
Complete real-time chart notes and clinical documentation according to state guidelines
Manage a caseload of 60–70 members experiencing chronic housing instability
Develop individualized housing care plans and coordinate appointments, services, and long-term housing support
Build trusting relationships with members and families and advocate for equitable access to resources
Connect members to housing and community resources and identify resource gaps
Support team collaboration, cross-coverage, and Lead Care Manager shadowing sessions
Maintain accurate documentation and compliance with Medi-Cal, CalAIM, and Community Supports requirements
Partner with behavioral health, outreach, social services, healthcare providers, and payers
Identify service trends and gaps and collaborate with leadership to improve workflows

Requirements

What you’ll need

Strong understanding of the housing system and demonstrated working knowledge of local housing resources, housing navigation, community-based support programs, or transitional housing support workflows (such as Medi-Cal, CalAim, Community Supports, or HUD programs)
3–5 years in case management, social services, or healthcare
Experience with Medi-Cal, CalAIM, and Community Supports programs preferred
Experience independently managing an active caseload in a care coordination, housing navigation, or case management environment
Strong understanding of healthcare systems, managed care, and community resources
Excellent communication, empathy, and cultural competence
Strong organizational and time management skills
Proficiency with case management systems, EHR platforms, and documentation tools
Ability to document in real time and manage member data accurately
Comfortable navigating multiple systems and communication platforms
Ability to travel within the hiring county and surrounding counties
Valid California Driver's License and active auto insurance meeting California requirements
Reliable personal vehicle for daily work use
Successful completion of a background check and submission of required documentation and new hire paperwork

Benefits

Comp & perks

Monthly stipend
Mileage Reimbursement
160 hours PTO + paid sick time
11 paid holidays (including birthday and floating holiday)
4 paid volunteer hours per month
90% employer-paid employee-only medical benefits
Flexible Spending Account (FSA)
Short-term & long-term disability, AD&D
Employee Assistance Program (EAP)
401(k) with company match
Professional development opportunities
Quarterly in-person events
Employee discount programs