Community Supports Lead Care Coordinator – Housing

Pacific Health Group

. Support members participating in CalAIM Community Supports housing programs, including Housing Transition Navigation Services, Housing Tenancy & Sustaining Services, and Housing Deposit assistance .

Posted 10/8/2026full-timeSanta Cruz • California • United StatesSenior💰 $62,400 - $72,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in housing navigation, case management, and community support programs, with a strong focus on member advocacy and individualized care planning. Proficient in managing housing resources and ensuring compliance with Medi-Cal and CalAIM requirements.

Highest-signal resume keywords

Housing NavigationCase ManagementMedi-Cal ComplianceCommunity Support ProgramsHealthcare Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementHousing Resource ManagementIntake AssessmentsIndividualized Care PlansChart DocumentationHome InspectionsMember Data ManagementOutreach CoordinationService Delivery TrackingHousing Stability Monitoring

Soft Skills

CommunicationEmpathyCultural CompetenceOrganizational SkillsTime Management

Tools & Technologies

EHR PlatformsDocumentation ToolsCommunication PlatformsCase Management Systems

Certifications & Qualifications

Valid California Driver's LicenseActive Auto Insurance

Industry Keywords

CalAIMCommunity SupportsHUD ProgramsTransitional HousingSocial Services

About the role

Key responsibilities & impact

Support members participating in CalAIM Community Supports housing programs, including Housing Transition Navigation Services, Housing Tenancy & Sustaining Services, and Housing Deposit assistance
Conduct outreach, intake assessments, comprehensive member assessments, in-person visits, follow-ups, and home inspections
Provide person-centered housing care management to high-needs members, including individuals experiencing severe mental health conditions and substance dependencies
Develop and manage individualized housing care plans
Coordinate appointments, healthcare, behavioral health, community services, and long-term housing support systems
Manage housing resource application pipelines, Housing Deposit Services packages, required documentation, and landlord allocations
Collaborate with housing authorities, landlords, shelters, property managers, healthcare providers, payers, and community organizations
Monitor housing stability and proactively address barriers to housing or health outcomes
Build trusting relationships with members and families; provide phone, video, and in-person support and advocacy
Represent Pacific Health Group at community outreach events and local initiatives
Build community partnerships, referral routes, and access to services
Navigate multiple platforms and complete accurate, timely, high-fidelity chart notes and clinical documentation
Ensure compliance with Medi-Cal, CalAIM, and Community Supports requirements
Track member progress, outcomes, and service delivery
Participate in interdisciplinary team collaboration, huddles, peer cross-coverage, and Lead Care Manager shadowing sessions
Identify service gaps and trends and collaborate with leadership to improve workflows

Requirements

What you’ll need

Strong understanding of the housing system and demonstrated working knowledge of local housing resources, housing navigation, community-based support programs, or transitional housing support workflows, such as Medi-Cal, CalAIM, Community Supports, or HUD programs
3–5 years in case management, social services, or healthcare
Experience with Medi-Cal, CalAIM, and Community Supports programs preferred
Strong understanding of healthcare systems, managed care, and community resources
Excellent communication, empathy, and cultural competence
Strong organizational and time management skills
Proficient in case management systems, EHR platforms, documentation tools, and communication platforms
Ability to document in real time and manage member data accurately
Ability to travel locally within the hiring county
Valid California Driver's License and active auto insurance meeting CA requirements
Reliable personal vehicle for daily work use
Successful completion of a background check, including MVR
Able to travel up to 60–70% within the county for in-person visits
Successful completion of a Testlify skills assessment
Reliable working laptop for the first 21 days of employment until a company-issued laptop is received
Internet speed of 300+ Mbps download and 25+ Mbps upload
Effective time management skills

Benefits

Comp & perks

Monthly stipend
160 hours PTO + paid sick time
11 paid holidays (including birthday and floating holiday)
4 paid volunteer hours per month
90% employer-paid employee-only medical benefits
Flexible Spending Account (FSA)
Short-term & long-term disability, AD&D
Employee Assistance Program (EAP)
401(k) with company match
Professional development opportunities
Quarterly in-person events
Employee discount programs
Personal equipment stipend for a reliable working laptop during the first 21 days of employment