Community Supports Lead Care Coordinator – Housing

Pacific Health Group

. Support members participating in CalAIM Community Supports Housing programs, including Housing Transition Navigation Services, Housing Tenancy & Sustaining Services, and Housing Deposit assistance .

Posted 11/5/2026full-timeFresno • California • United StatesSenior💰 $60,320 - $68,640 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in housing navigation, case management, and community support programs, with a strong focus on managing high-needs member caseloads and ensuring compliance with Medi-Cal and CalAIM requirements. Proficient in real-time documentation and collaboration with diverse stakeholders to enhance housing stability and access to resources.

Highest-signal resume keywords

Housing NavigationCase ManagementMedi-Cal ExperienceCommunity Support ProgramsReal-Time Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Housing Transition Navigation ServicesHousing Tenancy ServicesIndividualized Housing Care PlansUnit Habitability InspectionsActive Caseload ManagementHousing Resource Application ProcessingComprehensive IntakesFieldwork Case ManagementHousing Stability MonitoringService Coordination

Soft Skills

Excellent CommunicationEmpathyCultural CompetenceOrganizational SkillsTime Management

Tools & Technologies

Case Management SystemsEHR PlatformsDocumentation ToolsCommunication Platforms

Certifications & Qualifications

Valid California Driver's LicenseActive Auto Insurance

Industry Keywords

CalAIMCommunity SupportsHUD ProgramsSocial ServicesHealthcare SystemsManaged CareHousing ResourcesTransitional Housing SupportCommunity-Based Support Programs

About the role

Key responsibilities & impact

Support members participating in CalAIM Community Supports Housing programs, including Housing Transition Navigation Services, Housing Tenancy & Sustaining Services, and Housing Deposit assistance
Conduct telephonic outreach and comprehensive intakes to identify housing needs among people who are unhoused or at risk of homelessness
Build partnerships with housing providers, shelters, landlords, and community organizations
Provide person-centered housing care management to a diverse panel of high-needs members
Conduct occasional fieldwork, including face-to-face case management, in-person housing assessments, unit habitability inspections, and member outreach
Manage housing-resource application pipelines and process Housing Deposit Services packages
Participate in community outreach events, partnerships, and local engagement
Navigate multiple primary platforms and complete real-time chart notes and clinical documentation
Manage a caseload of 60–70 members experiencing chronic housing instability
Provide Housing Transition Navigation Services and Housing Tenancy & Sustaining Services
Coordinate housing deposits, required documentation, landlord allocations, appointments, services, and long-term housing support
Monitor housing stability and proactively address barriers to housing or health outcomes
Conduct assessments, develop individualized housing care plans, coordinate services, and ensure continuity of care
Build relationships with members and families and advocate for timely care and equitable resource access
Represent Pacific Health Group in community outreach and strengthen partnerships with community-based organizations
Maintain accurate documentation and compliance with Medi-Cal, CalAIM, and Community Supports requirements
Partner with behavioral health, outreach, social services, healthcare providers, and payers
Support team collaboration, peer cross-coverage, and new Lead Care Manager shadowing sessions
Identify service gaps and collaborate with leadership to refine workflows

Requirements

What you’ll need

Strong understanding of the housing system and demonstrated working knowledge of local housing resources, housing navigation, community-based support programs, or transitional housing support workflows (such as Medi-Cal, CalAim, Community Supports, or HUD programs)
3–5 years in case management, social services, or healthcare
Experience with Medi-Cal, CalAIM, and Community Supports programs (preferred)
Experience independently managing an active caseload in a care coordination, housing navigation, or case management environment
Strong understanding of healthcare systems, managed care, and community resources
Excellent communication, empathy, and cultural competence
Strong organizational and time management skills
Proficient in technology, including case management systems, EHR platforms, and documentation tools
Ability to document in real-time and manage member data accurately
Comfortable navigating multiple systems and communication platforms
Ability to travel within hiring county and surrounding counties
Valid California Driver's License and active auto insurance meeting CA requirements
Reliable personal vehicle for daily work use
Successful completion of a background check and submission of all required documentation and new hire paperwork

Benefits

Comp & perks

Monthly stipend
Mileage Reimbursement
160 hours PTO + paid sick time
11 paid holidays (including birthday and floating holiday)
4 paid volunteer hours per month
90% employer-paid employee-only medical benefits
Flexible Spending Account (FSA)
Short-term & long-term disability, AD&D
Employee Assistance Program (EAP)
401(k) with company match
Professional development opportunities
Quarterly in-person events
Employee discount programs