Community Supports Lead Care Coordinator – Housing

Pacific Health Group

. Support members participating in CalAIM Community Supports Housing programs, including Housing Transition Navigation Services, Housing Tenancy & Sustaining Services, and Housing Deposit assistance .

Posted 11/5/2026full-timeLos Angeles • California • United StatesSenior💰 $60,320 - $68,640 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in housing navigation and case management, with a strong understanding of Medi-Cal, CalAIM, and Community Supports programs. Capable of building partnerships with community organizations and providing person-centered care to high-needs members.

Highest-signal resume keywords

Housing NavigationCase ManagementMedi-Cal ExperienceCommunity OutreachReal-Time Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Housing AssessmentCare CoordinationIndividualized Housing Care PlansActive Caseload ManagementUnit Habitability Inspections

Soft Skills

Excellent CommunicationEmpathyCultural CompetenceOrganizational SkillsTime Management

Tools & Technologies

Case Management SystemsEHR PlatformsDocumentation Tools

Certifications & Qualifications

Valid California Driver's License

Industry Keywords

CalAIMCommunity SupportsTransitional HousingHousing ResourcesManaged Care

About the role

Key responsibilities & impact

Support members participating in CalAIM Community Supports Housing programs, including Housing Transition Navigation Services, Housing Tenancy & Sustaining Services, and Housing Deposit assistance
Conduct telephonic outreach and comprehensive intakes to identify housing needs of unhoused members or those at risk of homelessness
Build partnerships with housing providers, shelters, landlords, and community organizations
Provide person-centered housing care management to high-needs members, including individuals with severe mental health conditions and substance dependencies
Deliver face-to-face case management across shelters, community settings, and residences
Conduct in-person housing assessments, unit habitability inspections, and active member outreach
Manage housing-resource application pipelines and process Housing Deposit Services packages
Participate in community outreach events, partnerships, and local engagement
Navigate multiple primary platforms concurrently
Complete high-fidelity chart notes and clinical documentation in real time
Manage a caseload of 60–70 members experiencing chronic housing instability
Develop individualized housing care plans and coordinate appointments, services, and long-term housing support
Monitor housing stability and proactively address barriers
Build trusting relationships with members and families; provide phone, video, and in-person support
Advocate for timely care, services, and equitable resource access
Represent Pacific Health Group in community outreach and build relationships with community organizations, shelters, and service providers
Support new Lead Care Managers through shadowing sessions and provide cross-coverage to peers
Maintain accurate documentation and compliance with Medi-Cal, CalAIM, and Community Supports requirements
Partner with behavioral health, outreach, social services, healthcare providers, and payers
Identify service trends and gaps and collaborate with leadership to improve workflows

Requirements

What you’ll need

Strong understanding of the housing system and demonstrated working knowledge of local housing resources, housing navigation, community-based support programs, or transitional housing support workflows (such as Medi-Cal, CalAim, Community Supports, or HUD programs)
3–5 years in case management, social services, or healthcare
Experience with Medi-Cal, CalAIM, and Community Supports programs (preferred)
Experience independently managing an active caseload in a care coordination, housing navigation, or case management environment
Strong understanding of healthcare systems, managed care, and community resources
Excellent communication, empathy, and cultural competence
Strong organizational and time management skills
Proficient in technology, including case management systems, EHR platforms, and documentation tools
Ability to document in real-time and manage member data accurately
Comfortable navigating multiple systems and communication platforms
Ability to travel within hiring county and surrounding counties
Valid California Driver's License and active auto insurance meeting CA requirements
Reliable personal vehicle for daily work use
Successful completion of a background check and submission of all required documentation and new hire paperwork

Benefits

Comp & perks

$29.00 - $33.00 per hour, depending on experience, qualifications, and internal equity
Monthly stipend
Mileage Reimbursement
160 hours PTO + paid sick time
11 paid holidays (including birthday and floating holiday)
4 paid volunteer hours per month
90% employer-paid employee-only medical benefits
Flexible Spending Account (FSA)
Short-term & long-term disability, AD&D
Employee Assistance Program (EAP)
401(k) with company match
Professional development opportunities
Quarterly in-person events
Employee discount programs