Enhanced Care Management Lead – Care Coordinator

Pacific Health Group

. Manage a caseload of approximately 60–70 members .

Posted 9/18/2026full-timeEl Centro • California • United StatesSenior💰 $29 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management and care coordination, with a strong focus on building relationships with community organizations and advocating for member access to services. Proficient in documentation systems and technology, ensuring compliance with Medi-Cal, CalAIM, and ECM program requirements.

Highest-signal resume keywords

Case Management ExperienceMedi-Cal KnowledgeCare CoordinationBilingual Proficiency in SpanishDocumentation Systems Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementCare Plan DevelopmentResource IdentificationHealthcare Systems KnowledgeBehavioral Health SupportCommunity Resource NavigationTimely DocumentationAdvocacy for Access to CareIn-Person EngagementTransition of Care Support

Soft Skills

Excellent CommunicationOrganizational SkillsTime ManagementRelationship BuildingTrust Building

Tools & Technologies

Documentation SystemsCase Management PlatformsCommunication ToolsInternal Systems

Certifications & Qualifications

Valid California Driver’s LicenseActive Auto Insurance

Industry Keywords

Medi-CalCalAIMEnhanced Care ManagementSocial ServicesCommunity-Based Organizations

About the role

Key responsibilities & impact

Manage a caseload of approximately 60–70 members
Conduct 3–5 in-person visits per day in homes, shelters, and community settings
Spend 60–70% of time in the field
Travel locally within the hiring county; mileage reimbursed
Coordinate care across medical, behavioral health, and community services
Document in real time or by end of day using internal systems
Develop and manage individualized care plans
Coordinate appointments, services, and follow-ups across providers
Support transitions of care, including hospital discharges and referrals
Build trust through consistent in-person engagement
Advocate for timely access to care, services, and resources
Support members navigating housing, food access, transportation, and behavioral health needs
Represent Pacific Health Group at outreach events, partnerships, and local initiatives
Build and maintain relationships with community-based organizations, shelters, and local resource partners
Identify opportunities to expand community presence and improve member access to services
Connect members to local programs and services
Identify resource gaps and escalate when needed
Complete timely and accurate documentation
Maintain compliance with Medi-Cal, CalAIM, and ECM program requirements
Partner with internal teams, providers, and community stakeholders
Participate in case conferences and care coordination meetings

Requirements

What you’ll need

Must reside in hiring county
3–5 years in case management, social services, or healthcare (preferred)
Experience with Medi-Cal, CalAIM, or Enhanced Care Management (preferred)
Working experience of healthcare systems and community resources is a plus
Excellent communication, organization, and time management skills
Proficiency with documentation systems and technology
Ability to effectively communicate both written and verbally
Valid California Driver’s License and active auto insurance meeting CA requirements
Reliable personal vehicle for daily work use
Successful completion of background check, including MVR
Ability to travel up to 60–70% within the county to conduct in-person visits
Must successfully complete a Testlify skills assessment
Must have a reliable working laptop for the first 21 days of employment until company-issued laptop is received
Must have internet speed of 300+ Mbps download and 25+ Mbps upload
Must be proficient in technology, including documentation systems, case management platforms, and communication tools
Preferred: Bilingual proficiency in Spanish

Benefits

Comp & perks

Monthly stipend + mileage reimbursement
PTO + paid sick time
11 paid holidays (including birthday + floating holiday)
4 paid volunteer hours per month
90% employer-paid employee-only medical benefits
FSA
Short-term & long-term disability, AD&D
Employee Assistance Program (EAP)
401(k) with company match
Quarterly in-person team events
Personal equipment stipend for a reliable working laptop during the first 21 days of employment