Lead Care Coordinator

Pacific Health Group

. Provide day-to-day support and guidance to fellow Lead Care Managers .

Posted 9/19/2026full-timeSan Joaquin • California • United StatesSenior💰 $70,304 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Enhanced Care Management (ECM) and case management, with a strong focus on member engagement, care coordination, and compliance with Medi-Cal and CalAIM requirements. Proven ability to mentor and support staff while maintaining high performance standards and quality of care.

Highest-signal resume keywords

Enhanced Care Management (ECM)Medi-Cal ComplianceCase Management ExperienceLeadership and MentoringDocumentation Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care CoordinationDocumentation SystemsCase Management PlatformsCommunity-Based OutreachOperational SupportMember EngagementProblem-SolvingTransitions of CareQuality ImprovementTraining and Development

Soft Skills

Excellent CommunicationOrganizational SkillsTime ManagementRelationship BuildingCoaching and Guidance

Tools & Technologies

Communication ToolsDocumentation SystemsCase Management Platforms

Certifications & Qualifications

Valid California Driver's LicenseSuccessful Completion of Background Check

Industry Keywords

Healthcare CoordinationSocial ServicesVulnerable PopulationsHigh-Acuity PopulationsCalAIM Requirements

About the role

Key responsibilities & impact

Provide day-to-day support and guidance to fellow Lead Care Managers
Serve as a resource for staff questions, workflows, and ECM best practices
Monitor team productivity, documentation completion, and operational consistency
Identify and escalate concerns, risks, workflow gaps, and trends to management
Support coverage needs, including member follow-up when assigned LCMs are unavailable
Collaborate with leadership to maintain accountability, performance standards, and quality of care
Support onboarding and ongoing development of LCMs
Provide shadowing, coaching, guidance, and operational support to staff
Demonstrate best practices for member engagement, documentation, outreach, and care coordination
Provide direct member support and care coordination based on operational and coverage needs
Coordinate medical, behavioral health, and community-based services
Assist with transitions of care, hospital discharges, referrals, and follow-up coordination
Build supportive relationships with members through person-centered engagement
Participate in community-based outreach across multiple counties
Assist with identifying, engaging, and enrolling eligible members into ECM, Community Supports, and Behavioral Health programs
Support community partnership development and outreach efforts
Maintain timely, accurate, and compliant documentation under Medi-Cal, CalAIM, and ECM requirements
Support quality improvement and internal auditing processes
Ensure care coordination activities are documented in company systems

Requirements

What you’ll need

3+ years of experience in Enhanced Care Management (ECM), case management, social services, or healthcare coordination
Previous experience mentoring, training, or supporting staff strongly preferred
Strong understanding of Medi-Cal, CalAIM, and ECM program requirements
Excellent communication, leadership, organizational, and problem-solving skills
Ability to balance member care responsibilities with operational support duties
Strong documentation and technology proficiency
Experience working with vulnerable or high-acuity populations preferred
Valid California Driver's License and active auto insurance meeting CA requirements
Reliable personal vehicle for daily work use
Successful completion of background check, including MVR
Ability to travel up to 60–70% within the county for in-person visits
Successful completion of a Testlify skills assessment
Reliable working laptop for the first 21 days of employment until company-issued laptop is received
Effective time management skills
Internet speed of 300+ Mbps download and 25+ Mbps upload
Proficiency with documentation systems, case management platforms, and communication tools
Willingness to work occasional evenings and weekends as needed

Benefits

Comp & perks

Monthly stipend
160 hours PTO + paid sick time
11 paid holidays (including birthday and floating holiday)
4 paid volunteer hours per month
90% employer-paid employee-only medical benefits
Flexible Spending Account (FSA)
Short-term & long-term disability, AD&D
Employee Assistance Program (EAP)
401(k) with company match
Professional development opportunities
Quarterly in-person events
Employee discount programs
Personal equipment stipend for reliable working laptop during first 21 days until company-issued laptop is received