IT Hardware Asset Management Lead

Pacific Life

. Manage enterprise-wide IT hardware assets including PCs, iPhones, iPads, servers, and network gear .

Posted 10/6/2026full-timeUnited StatesSenior💰 $113,490 - $138,710 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Hardware Asset Management, including managing IT hardware assets, maintaining accurate CMDB and AMDB in ServiceNow, and leading global teams to ensure compliance with asset handling processes. Proficient in data analysis and reporting, with a strong understanding of IT Asset Management policies and tools.

Highest-signal resume keywords

Hardware Asset ManagementServiceNowFlexeraData AnalysisLeadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Hardware ManagementCMDB ManagementAMDB ManagementData ReconciliationProcurement AnalysisExcelPower BISCCMIntuneNexthink

Soft Skills

Organizational SkillsInterpersonal SkillsCollaboration SkillsCommunication SkillsDetail-Oriented

Tools & Technologies

ServiceNowFlexeraSCCMIntuneNexthink

Certifications & Qualifications

IAITAM CSAMIAITAM CAMPITILCOBIT

Industry Keywords

IT Asset ManagementHardware Asset Management ProcessesEOLEOSContract Review

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Manage enterprise-wide IT hardware assets including PCs, iPhones, iPads, servers, and network gear
Maintain an accurate CMDB and AMDB in ServiceNow
Lead a global team to ensure uniformity and proper regulation of hardware asset handling
Procure hardware and gather procurement, hardware, EOL, EOS, contract, warranty, and financial data
Review and analyze ServiceNow incidents and requests related to hardware assets
Validate data across systems of record
Prepare and distribute predefined and ad-hoc reports
Identify hardware suitable for harvesting or replacement with lower-cost alternatives
Govern global teams to ensure HAM processes are followed
Analyze PC deployment numbers by manufacturer and model
Provide insights for PC, iPhone, and iPad replacement schedules
Monitor asset changes throughout their lifecycle and alert relevant stakeholders
Investigate and resolve discrepancies to maintain asset data integrity
Identify and report issues with Flexera, ServiceNow, and supporting asset-tracking systems
Develop and maintain Hardware Asset Management program and process documentation

Requirements

What you’ll need

4+ years of experience in hardware management, associate’s or bachelor’s degree, or equivalent experience
2+ years of leadership experience
Prior experience with Flexera, ServiceNow, SCCM, Intune, and Nexthink
Solid understanding of IT Asset Management software management policies, procedures, and practices
Experience using HAM tools to update the AMDB and CMDB and manually reconcile data
Experience with data analysis tools including Excel and Power BI
Familiarity with contract/agreement review and accurate interpretation
Strong organizational skills to manage multiple engagements simultaneously
Ability to work independently and handle multiple priorities
Detail- and task-oriented, with ability to see the broader picture
Solid interpersonal, collaboration, communication, and relationship skills
IAITAM certifications such as CSAM or CAMP preferred, but not required
ITIL, COBIT, or IAITAM certifications desirable, but not mandatory
Travel required 25%

Benefits

Comp & perks

Medical, Dental, Vision
Wellbeing Reimbursement Account
Paid Time Off
Holiday Schedules
Financial Planning Time Off
Paid Parental Leave
Adoption Assistance Program
Competitive 401k savings plan with company match
Additional 401k contribution regardless of participation
Flexible benefits tailored to employee needs
Diversity and inclusion support
Accommodation support for qualified individuals with disabilities and disabled veterans