Project Technical Lead, Workflow Automation – Integration Partners

Pacific Life

. Lead workflow automation, integration, and digital transformation projects supporting Workforce Benefits business capabilities .

Posted 10/1/2026full-timeUnited StatesSenior💰 $167,670 - $204,930 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in workflow automation, integration, and digital transformation, with a strong focus on technical leadership and collaboration in Agile environments. Proficient in translating business requirements into technical specifications and driving initiatives that enhance operational efficiency and customer experience.

Highest-signal resume keywords

Workflow AutomationAPI ManagementMuleSoftAgile MethodologiesBusiness Process Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Project LeadershipIntegration SolutionsProcess AutomationData MappingWorkflow ManagementMicroservicesEvent-Driven SolutionsAI TechnologiesKPI MeasurementBusiness Requirements Analysis

Soft Skills

Stakeholder ManagementCommunicationFacilitationProblem-SolvingCollaboration

Tools & Technologies

AppianREST APIsIntegration PlatformsWorkflow OrchestrationEIS Policy Administration Systems

Industry Keywords

Workforce BenefitsEnrollmentUnderwritingClaimsPolicy Administration

Tech Stack

Tools & technologies

Microservices

About the role

Key responsibilities & impact

Lead workflow automation, integration, and digital transformation projects supporting Workforce Benefits business capabilities
Analyze business processes and identify opportunities to streamline workflows, reduce manual effort, and improve customer and operational outcomes
Serve as technical lead for workflow management, APIs, system integrations, automation platforms, and AI-enabled solutions
Translate business requirements into technical specifications, process flows, workflow diagrams, API requirements, and data mapping documentation
Collaborate with solution architects, Full-Stack Developers, and enterprise technology teams on scalable, secure, and maintainable solutions
Participate in requirements analysis, system design, development support, testing, deployment, and production support
Develop and maintain technical, operational, API, mapping, and support documentation
Partner with Product Owners and Scrum Masters in a Scaled Agile environment
Support Quality Assurance by defining business scenarios, testing requirements, and end-to-end validation criteria
Provide technical leadership and guidance across project teams
Serve as escalation point for workflow, integration, and production support issues; lead root cause analysis
Evaluate emerging technologies, automation tools, and AI solutions
Establish and measure KPIs and business outcomes related to automation, efficiency, quality, and customer experience

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Systems, Engineering, Analytics, or a related field
8+ years of experience in technical project leadership, workflow automation, integration, or software delivery
Experience leading cross-functional technology initiatives as an individual contributor
Experience gathering, analyzing, and documenting business, functional, and technical requirements
Experience with MuleSoft, Appian, REST APIs, file-based integrations, microservices, and event-driven solutions
Strong understanding of workflow management, process automation, business process analysis, and system integration concepts
Experience across APIs, application services, databases, and integration platforms
Experience supporting Agile or Scaled Agile teams and delivery methodologies
Strong stakeholder management, communication, facilitation, and problem-solving skills
Ability to drive initiatives forward in ambiguous environments while balancing business and technical priorities
Experience with Workflow Benefits business capabilities including enrollment, underwriting, claims, and policy administration
Experience with workflow orchestration and business process automation platforms
3+ years of experience supporting API-led integrations and modern integration architectures
Knowledge of EIS policy administration systems
Experience within a Full-Stack Development organization supporting end-to-end software delivery
Experience leveraging AI technologies to improve operational efficiency and decision-making
Experience defining and measuring business outcomes through KPIs, operational metrics, and automation goals

Benefits

Comp & perks

Medical, Dental, Vision
Wellbeing Reimbursement Account
Paid Time Off
Holiday Schedules
Financial Planning Time Off
Paid Parental Leave
Adoption Assistance Program
Competitive 401k savings plan with company match
Additional 401k contribution regardless of participation
Flexible benefits
Diversity and inclusion support