Senior Benefits Analyst – Health & Welfare Operations

Pacific Life

. Own operational delivery and administration of Health & Welfare benefit programs .

Posted 9/24/2026full-timeUnited StatesSenior💰 $103,140 - $126,060 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Health & Welfare benefit programs, including vendor partnerships, compliance with regulations such as ACA and HIPAA, and leading Annual Enrollment operations. Proficient in data analysis and operational reporting to drive continuous improvement and effective decision-making.

Highest-signal resume keywords

Health & Welfare Benefits ManagementVendor Partnership OversightAnnual Enrollment OperationsRegulatory Compliance (ACA, HIPAA, ERISA, COBRA)Data Analysis and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits Systems ProficiencyMS Office SuiteExcel SkillsWorkday KnowledgeData InterpretationOperational Metrics AnalysisIssue ResolutionAudit ControlsFinancial ControlsProject Management

Soft Skills

Excellent CommunicationRelationship ManagementAnalytical Problem-SolvingIndependent JudgmentCollaboration

Tools & Technologies

WorkdayAlight SystemsOperational Dashboards

Industry Keywords

Health & Welfare BenefitsVendor GovernanceEmployee AppealsCompliance ActivitiesTime Off PoliciesLegislative Changes

About the role

Key responsibilities & impact

Own operational delivery and administration of Health & Welfare benefit programs
Oversee Health & Welfare vendor partnerships, governance, performance, service delivery, issue resolution, and continuous improvement
Serve as escalation point for complex benefits matters, employee appeals, claims, eligibility disputes, vendor escalations, and sensitive employee situations
Lead Annual Enrollment operations end-to-end, including planning, system configuration, testing, vendor coordination, integrations, communications, audit controls, and issue resolution
Analyze benefits data, operational metrics, employee feedback, and vendor performance to identify trends, risks, and recommendations
Collaborate with HR, Finance, Communications, Legal, Shared Services, Payroll, HRIS, and IT stakeholders
Oversee operational reporting, dashboards, and performance metrics
Lead compliance activities for ACA, HIPAA, ERISA, COBRA, Section 125, and applicable regulations
Lead operational projects and benefit implementations
Oversee benefits-related audits, reconciliations, and financial controls
Oversee Workday and external vendor benefits-data integrations
Assist with vendor contracting, risk ranking, and due diligence
Provide oversight of company time off policies and programs
Stay current on industry trends, best practices, and legislative changes

Requirements

What you’ll need

5+ years of experience managing Health & Welfare vendor partnerships
Experience leading end-to-end Annual Enrollment operations
Strong knowledge of Health & Welfare benefits regulations and compliance requirements, including ACA, HIPAA, ERISA, COBRA, Section 125, and applicable state and federal regulations
Proficiency in benefits systems and MS Office Suite
Strong Excel skills
Working knowledge of Workday and Alight systems preferred
Strong analytical and problem-solving skills
Ability to interpret complex data, identify trends and risks, develop insights, and make actionable recommendations
Excellent communication, consultation, and relationship management skills
Ability to partner effectively with employees, vendors, leaders, and cross-functional stakeholders
Ability to work independently, exercise sound judgment, and lead initiatives
Experience administering and interpreting company time off policies and programs
Ability to monitor and understand health and welfare benefits regulations and compliance requirements