Senior Business Process Analyst

Pacific Life

. Analyze traditional business processes and Pacific Life technology-stack capabilities to identify simple, innovative solutions .

Posted 9/15/2026full-timeCharlotte • California • United StatesSenior💰 $93,690 - $114,510 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Workforce Benefits and Agile Product Management, with a strong focus on developing scalable business processes and implementing digital solutions. Proven ability to collaborate with cross-functional teams and communicate effectively with stakeholders to drive innovation and align product vision with business capabilities.

Highest-signal resume keywords

Workforce Benefits ExperienceAgile Product ManagementProject ManagementBusiness Process MappingDigital Solutions Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process AnalysisDigital Transformation MonitoringTesting Plan DevelopmentProcess ImplementationStakeholder Communication

Soft Skills

Excellent CommunicationInterpersonal SkillsCollaborative MindsetExperimental Mindset

Industry Keywords

Digital TechnologiesCross-Functional CollaborationThird-Party ImplementationsBusiness OperationsInnovation

About the role

Key responsibilities & impact

Analyze traditional business processes and Pacific Life technology-stack capabilities to identify simple, innovative solutions
Develop and implement scalable business processes for a projected $1 billion business
Advocate for business needs and understand technology and process decisions
Monitor digital technologies and trends and recommend implementations
Collaborate with cross-functional teams to design and implement systems and processes
Develop and implement testing plans for new processes and tools
Monitor and measure digital transformation initiatives and adjust as needed
Communicate with stakeholders to gather feedback and ensure solutions meet their needs
Participate in planning and work with Architects on enabler-related work
Partner with business and technology leaders to understand problems, objectives, and solutions
Translate Workforce Benefits Division strategy into action
Report to the Agile Product Manager for the Workforce Benefits Division

Requirements

What you’ll need

Workforce benefits experience is required
Minimum of 5 years of experience in support and analysis roles
Strong desire to participate in building Agile Product Management within a start-up or growth business within a large organization
Demonstrated ability to support third-party implementations and testing
Excellent communication and interpersonal skills
Experience with project management and implementation of digital solutions
Strong understanding of business operations, processes, and process mapping
Experience partnering with business leaders to align product vision and roadmap to business capabilities
Experimental mindset to drive innovation
Breadth and versatility

Benefits

Comp & perks

Medical, Dental, Vision, and Wellbeing Reimbursement Account
Paid Time Off
Holiday Schedules
Financial Planning Time Off
Paid Parental Leave
Adoption Assistance Program
Competitive 401k savings plan with company match
Additional 401k contribution regardless of participation
Flexible benefits that can be tailored to individual needs
Employee connection groups and belonging/community-building programs