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Senior Workflow Solution Analyst
Pacific Life. Analyze complex business needs and translate them into actionable technology requirements .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business analysis and systems analysis within enterprise IT environments, with a strong focus on Agile methodologies and workflow design using platforms like Appian. Proven ability to facilitate cross-functional collaboration and effectively communicate technical concepts to business stakeholders.
Highest-signal resume keywords
Business AnalysisAgile/Scrum ExperienceWorkflow DesignUser Acceptance TestingStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisSystems AnalysisAgile MethodologiesUser Acceptance TestingWorkflow DesignSprint PlanningBacklog GroomingDigital TransformationAnalytical SkillsProblem-Solving Skills
Soft Skills
Excellent Communication SkillsFacilitation SkillsCollaborationTrust BuildingInitiative
Tools & Technologies
AppianPegaLow-Code PlatformsNo-Code Platforms
Industry Keywords
Enterprise ITInsurance IndustryFinancial ServicesExecutive Benefits
About the role
Key responsibilities & impact- Analyze complex business needs and translate them into actionable technology requirements
- Partner with Product Owners to refine and prioritize backlogs, write user stories, and align deliverables with business goals
- Design workflow solutions using platforms such as Appian or similar technologies
- Facilitate cross-functional design sessions
- Collaborate with Digital Transformation and Technology teams on enterprise initiatives
- Support Agile ceremonies including sprint planning, estimation, retrospectives, and demos
- Lead user acceptance testing by identifying scenarios, managing communication, and overseeing execution
- Provide post-implementation production support
- Act as a liaison between business and technical teams
- Assist with change management, stakeholder engagement, and adoption planning
Requirements
What you’ll need- Bachelor's degree in Computer Science, Business, Information Systems, or related field—or equivalent work experience
- Minimum of 5 years of experience in business or systems analysis, preferably in an enterprise IT environment
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to facilitate meetings and communicate technical concepts to business users
- Proven experience in Agile/Scrum environments
- Familiarity with sprint planning and backlog grooming
- Experience with workflow platforms such as Appian or Pega
- Familiarity with low-code or no-code platforms
- Experience working on enterprise-level digital transformation initiatives
- Knowledge of Pacific Life’s business operations or the insurance/financial services industry
- Executive Benefits experience strongly preferred
- Ability to build trust, foster collaboration, and take initiative across teams
Benefits
Comp & perks- Relocation assistance may be provided
- Medical, Dental, Vision, and Wellbeing Reimbursement Account
- Paid Time Off
- Holiday Schedules
- Financial Planning Time Off
- Paid Parental Leave
- Adoption Assistance Program
- Competitive 401k savings plan with company match
- Additional 401k contribution regardless of participation
- Flexible benefits tailored to individual needs