CAO Commercial Lines Territory Manager

Pacific Neuroscience Institute (PNI)

. Serve as liaison between Penn National Insurance and agents .

Posted 10/16/2026full-timeRemote • Maryland • United StatesMid-LevelSenior💰 $90,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in commercial lines underwriting and agency management, with a strong focus on relationship building, profitability analysis, and effective communication. Proficient in developing and implementing agency profitability plans and training staff on products and services.

Highest-signal resume keywords

Commercial Lines UnderwritingAgency ManagementSales And Negotiation SkillsEffective Communication SkillsFinancial Analysis Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commercial Lines UnderwritingFinancial AnalysisData AnalysisAgency Profitability PlanningTechnical Underwriting KnowledgeRisk AssessmentPolicy CompliancePremium Growth StrategiesUnderwriting Decision MakingAgency Prospecting

Soft Skills

Customer Service SkillsTime Management SkillsSolution-Selling SkillsInterpersonal SkillsPresentation Skills

Tools & Technologies

Microsoft Office SuiteAgency Automation SystemsComputer SystemsOffice Equipment

Certifications & Qualifications

P&C LicenseIIAAUCPCUCIC

Industry Keywords

Property And Casualty InsuranceCommercial LinesUnderwriting ExposureAgency RepresentationInsurance Marketing

About the role

Key responsibilities & impact

Serve as liaison between Penn National Insurance and agents
Act as relationship manager for agents, regional underwriting teams, and corporate departments
Assess agent strengths and weaknesses and assist them in achieving profitable growth in premium volume and policy count
Ensure agents understand commercial lines initiatives, products, policies, procedures, and services
Lead commercial lines agency prospecting, planning, and agency management initiatives
Collaborate with and support underwriters and RVPs on small business and mid-market decisions and branch initiatives
Perform limited direct underwriting of small commercial new business as directed
Develop agency forces to pre-qualify, rate, and bind profitable commercial lines business
Evaluate prospective agents and submit written recommendations to the Regional Vice President
Maintain continuous two-way communication between agents and the company
Monitor agency results and follow up on growth, profitability, compliance, initiatives, procedures, and policies
Share relevant industry information, ideas, products, and carrier philosophy changes
Build a pipeline through ongoing agency prospecting within the territory
Participate in commercial lines rate reviews
Make consistent underwriting decisions using assigned authority and company acceptability and pricing philosophies
Profile commercial lines books of business for profitability analysis
Develop and implement agency profitability plans and action plans
Facilitate agency reviews and implement corrective actions
Provide agency staff training on programs, products, services, and systems
Develop annual agency/company marketing plans
Analyze territory profitability, premium growth, and agency representation
Apply, compile, manipulate, and analyze data to solve business problems
Perform other duties assigned by the President-Partners Mutual or Regional Vice President

Requirements

What you’ll need

Four year college degree preferred
Continuing education in specialized insurance courses such as IIA, AU, CPCU, and CIC
Maintenance of an active agent’s P&C license in domiciled state preferred
Minimum of three years’ property/casualty commercial lines underwriting and/or marketing experience with a Property and Casualty carrier preferred
Agency or broker experience with heavy concentration in underwriting exposure/risk and marketing may substitute for carrier experience
Technical underwriting knowledge of commercial lines of business written by Penn National Insurance
Effective oral and written communication skills, including communication of highly technical information
Proven sales, negotiations, and solution-selling skills
Working knowledge of agency and Company automation systems
Fundamental knowledge of personal computers, with emphasis on Microsoft Office Suite
Exceptional customer service skills
Good financial analysis skills
Excellent time management skills
Strong commercial lines underwriting analysis skills
Ability to see and effectively use a computer monitor
Ability to operate a computer, keyboard, applicable printers, and general office equipment
Ability to access and enter information accurately using automated systems
Ability to hear and communicate via telephone and/or monitoring devices
Ability to present information to individuals and groups
Ability to interpret and apply concepts that may or may not be based upon established guidelines
Acceptable attendance and adherence to scheduled work hours
Valid driver’s license and ability to operate a motor vehicle
Ability to travel, with overnight stays required

Benefits

Comp & perks

Annual incentive program, depending on eligibility
Generous 401(k) match
Graded profit sharing
Incentive compensation
Remote and hybrid work options
Flexible scheduling
“Dress-for-your-day” culture
Employee recognition programs
Continuing education support
100% tuition reimbursement for academic studies
Professional development opportunities and tailored designation programs, including CPCU, AINS, CPA, and CISSP
Community engagement and charitable efforts
Employee volunteering opportunities
United Way campaign contributions and company matches