Clinical Outreach Manager

Pacific Quest

. Build and maintain referral relationships with therapeutic programs, RTCs, PHP/IOP programs, hospitals and inpatient units, insurance providers, and outpatient clinicians serving adolescents and young adults .

Posted 11/9/2026full-timeRemote • Hawaii • United StatesMid-LevelSenior💰 $100,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical outreach and business development within behavioral health, focusing on building and maintaining referral relationships with treatment programs and clinical providers. Proficient in managing outreach activities, utilizing CRM systems, and ensuring compliance with HIPAA regulations.

Highest-signal resume keywords

Clinical Outreach ExperienceBusiness Development SkillsEstablished Referral RelationshipsKnowledge of Levels of CareCRM System Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clinical OutreachBusiness DevelopmentReferral Process KnowledgeHIPAA ComplianceBehavioral Health ExperienceEvent PlanningData ReportingReferral ScreeningCommunity EngagementRelationship Management

Soft Skills

Communication SkillsInterpersonal SkillsOrganizational SkillsPresentation SkillsCollaboration Skills

Tools & Technologies

CRM SystemsGoogle Workspace

Certifications & Qualifications

Valid Driver’s LicensePrehire TB ClearancePhysical Clearance

Industry Keywords

Behavioral HealthTherapeutic ProgramsResidential Treatment CentersPartial Hospitalization ProgramsIntensive Outpatient ProgramsInsurance ProvidersAdolescentsYoung AdultsCommunity ReferralsProvider Networks

Tech Stack

Tools & technologies

PHP

About the role

Key responsibilities & impact

Build and maintain referral relationships with therapeutic programs, RTCs, PHP/IOP programs, hospitals and inpatient units, insurance providers, and outpatient clinicians serving adolescents and young adults
Develop step-down and step-up pathways with partner programs
Maintain a prioritized target list of referral partners and regular contact cadence
Serve as the primary Pacific Quest point of contact for assigned program partners
Conduct in-person and virtual visits, presentations, and activities with partner programs and clinical teams
Represent Pacific Quest at regional and national conferences, provider networking events, and community gatherings
Plan and host outreach events, including provider meetups and on-site tours in Hilo
Educate partners on Pacific Quest’s clinical model, levels of care, medical integration, insurance acceptance, and admissions criteria
Route incoming partner referrals to the admissions team with complete referral information
Prescreen referrals for fit and set accurate expectations with referring professionals
Follow up with referring partners on referral status, admission, progress, and discharge, with appropriate releases
Collaborate with the admissions team to close the loop on every partner referral
Support development of alumni, military/TRICARE, and community referral sources
Maintain relationships with professional associations and provider networks
Log outreach activity, contacts, and referrals in the CRM
Report weekly on outreach activity, referral volume by source, and pipeline status
Share field intelligence on referral trends, competitor programs, and partner needs with leadership
Ensure outreach materials and conversations are accurate and consistent with Pacific Quest’s services and marketing standards
Plan and manage own outreach territory, schedule, and travel with minimal supervision
Work closely with admissions, clinical, and marketing teams to convert relationships into appropriate admissions

Requirements

What you’ll need

Bachelor’s degree in psychology, social work, communications, or a related field preferred; equivalent outreach or behavioral health experience considered
3+ years of clinical outreach, business development, or admissions experience in behavioral health preferred, ideally with adolescents or young adults
Established relationships with treatment programs and clinical providers strongly preferred
Working knowledge of levels of care (residential, PHP, IOP, outpatient) and the referral process
Working knowledge of HIPAA and the handling of protected health information
Experience with CRM systems and Google Workspace
Ability to travel frequently, including overnight and air travel
Ability to pass pre-hire and ongoing background checks, fingerprint, and drug screens
Prehire TB and physical clearance required
Stay current on all required company training
Must have a valid driver’s license and maintain proof of personal auto insurance
Monday - Friday availability, with schedule set around partner availability across mainland time zones
May require evenings or weekends for events, conferences, and urgent referrals
Ability to see, hear, speak, and write clearly
Frequent sitting, extended computer and phone use, and driving
Regular air travel
Occasional standing, walking, and lifting up to 25 pounds for event materials
Visits to program sites may include outdoor work on uneven terrain typical of Hawaii landscapes

Benefits

Comp & perks

Healthcare including preventative health and wellness benefits
Prescription, dental and vision options
Employee Assistance Program
Paid time off accrual and holiday pay
Parental leave
401k plan
Prodeals and discounts
Competitive pay
Mission-driven, collaborative, and supportive work environment