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Packsize

Senior Implementation Program Manager

Packsize

. Lead complex customer implementations from post-sale kickoff through go-live, stabilization, and formal handoff .

Posted 11/3/2026full-timeRemote • Utah • United StatesSenior💰 $121,000 - $151,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading complex customer implementations, managing cross-functional teams, and driving customer readiness through effective communication and change management. Proficient in translating customer requirements into actionable plans while maintaining oversight of schedules, budgets, and risks.

Highest-signal resume keywords
Project ManagementCustomer Implementation LeadershipChange ManagementStakeholder CommunicationAnalytical Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Implementation PlanningRisk ManagementBudget ManagementRoot-Cause AnalysisKPI Tracking
Soft Skills
Relationship BuildingConflict NavigationInfluencing Senior StakeholdersClear CommunicationResilience
Tools & Technologies
Implementation Specification DocumentRAID LogsCustomer Acceptance TestingLean Six Sigma5-Why
Certifications & Qualifications
Project Management CertificationProgram Management CertificationChange Management Certification
Industry Keywords
Enterprise ImplementationsMulti-Site DeploymentsCustomer ReadinessOnboardingPost-Launch Stabilization

About the role

Key responsibilities & impact
  • Lead complex customer implementations from post-sale kickoff through go-live, stabilization, and formal handoff
  • Own customer-facing implementation leadership from kickoff through closeout and handoff
  • Adapt governance for complex, multi-site, enterprise, or high-risk deployments
  • Translate sold solutions and customer requirements into outcomes-based plans with scope, milestones, owners, decision rights, dependencies, and completion criteria
  • Build relationships with customer leaders and cross-functional teams
  • Coordinate with Sales, Engineering, Service, Operations, and other partners
  • Maintain the Implementation Specification Document and integrated implementation plan
  • Manage schedules, budgets, costs, customer prerequisites, and cross-functional commitments across concurrent implementations
  • Maintain RAID logs, remove roadblocks, and escalate material risks with recommendations
  • Drive customer readiness across facilities, workflows, staffing, training, materials, systems, and operational support
  • Lead onboarding, stakeholder alignment, communications, training coordination, and change management
  • Coordinate go/no-go readiness reviews, Customer Acceptance Testing, and go-live execution
  • Lead early-life stabilization and confirm readiness, acceptance, training, and early-adoption outcomes
  • Execute checklist-based handoffs documenting operating state, adoption baseline, open items, risks, owners, and next-step success plans
  • Provide status, decisions, trade-offs, and recommendations to customers and Packsize leaders
  • Complete closeout artifacts and after-action reviews
  • Use root-cause analysis to improve implementation practices, governance, and customer experience

Requirements

What you’ll need
  • Bachelor’s degree in business, engineering, or a related field, or equivalent practical experience
  • Five or more years of project or program management experience leading complex customer-facing implementations and multiple concurrent priorities
  • Demonstrated customer and change leadership
  • Ability to build trust, navigate conflict, and influence senior stakeholders and matrixed teams
  • Strong technical acumen across hardware, software, integrations, and customer operations
  • Ability to learn complex solutions quickly
  • Clear executive communication and sound judgment
  • Ability to translate complex information into decisions, risks, trade-offs, and recommendations
  • Analytical, customer-centered problem solving
  • Ownership, resilience, and ability to use KPIs and risk trends to protect implementation outcomes
  • Preferred: Master’s degree in business, engineering, organizational change, or a related field
  • Preferred: Experience leading enterprise, Fortune 500, multi-site, or other high-complexity implementations, including budget ownership
  • Preferred: Experience leading customer readiness, onboarding, training, adoption, change management, go-live, and post-launch stabilization
  • Preferred: Experience developing implementation playbooks, readiness checklists, governance routines, executive reporting, and formal handoff practices
  • Preferred: Project, program, or change-management certification
  • Preferred: Experience with Lean Six Sigma, 5-Why, or similar improvement methods

Benefits

Comp & perks
  • Medical, dental, and vision coverage
  • 401(k) retirement plan
  • Paid Time Off
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Life and disability insurance
  • Critical illness insurance
  • Hospital indemnity insurance
  • Accident insurance
  • Legal/ID theft protection
  • Employee Assistance Program (EAP)
  • Reasonable accommodations in the application process for qualified individuals with disabilities