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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and delivering onboarding programs tailored for customer-facing roles in EMEA, utilizing strong adult learning principles and instructional design methodologies. Proven ability to manage logistics, gather feedback, and collaborate with cross-functional teams to enhance training effectiveness.
Highest-signal resume keywords
Onboarding Program DesignInstructional DesignSaaS Environment ExperienceStrong Communication SkillsCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Onboarding Logistics ManagementAdult Learning PrinciplesTraining DeliveryContent Library ManagementFeedback GatheringKnowledge Gap AnalysisProgram OwnershipVirtual Training FacilitationDetail OrientationProject Management
Soft Skills
Organizational SkillsProactive AttitudeCollaborationIndependenceAdaptability
Industry Keywords
Customer SuccessSales EnablementEMEATraining Needs AssessmentCross-Functional TeamsVirtual TrainingInstructional TrainingFeedback ImprovementRevenue EnablementCohort Management
About the role
Key responsibilities & impact- Independently design and deliver onboarding programs for new hires in EMEA, prioritizing customer-facing roles.
- Design role-specific onboarding paths for functions across EMEA.
- Own onboarding logistics and schedules end-to-end and track new-hire progress through ramp periods.
- Gather feedback from new hires and managers and improve onboarding content and pacing.
- Own, build, maintain, and evolve the EMEA enablement content library.
- Represent EMEA needs to the US-based Product Enablement team and localize US-led training for EMEA.
- Gather input from Sales and Customer-facing teams to identify knowledge gaps and determine future training needs.
- Act as the primary contact between EMEA Sales, Product, and Customer Success leads on enablement priorities.
- Lead or contribute to ad hoc projects for the wider Revenue Enablement function.
- Potentially expand into EMEA product enablement ownership over time.
Requirements
What you’ll need- 5+ years of experience in sales, customer success, or enablement/training, with demonstrated mastery of onboarding or instructional design in a SaaS environment.
- Strong grounding in adult learning principles and instructional design; formal training experience preferred.
- Comfortable delivering training virtually and in person.
- Strong written and verbal communication skills.
- Organized, detail-oriented, and able to manage multiple onboarding cohorts and timelines at once, independently.
- Collaborative and comfortable working with cross-functional teams and stakeholders in different time zones, representing EMEA's interests directly.
- Proactive, with a track record of taking full ownership of programs and being reviewed only at key milestones.
