Senior Customer Success Manager

Pacvue

. Provide high-quality technical support and service to enterprise customers .

Posted 11/3/2026full-timeRemote • New York • United StatesSenior💰 $105,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in digital advertising and ecommerce platforms, with a strong focus on customer success and account strategy development. Proficient in providing technical support and enhancing workflows within the retail media landscape.

Highest-signal resume keywords

Digital Advertising ExperienceEcommerce Advertising PlatformsCustomer SuccessAnalytical SkillsAccount Strategy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportAccount GrowthProcess ImprovementSaaS Platform FeaturesProduct ReportingError ReproductionAmazon DSPAmazon Marketing CloudExcel SkillsRetail Media

Soft Skills

Interpersonal SkillsTeam-Player AttitudeCustomer-Service FocusAdaptabilityCommunication Skills

Tools & Technologies

PacvueCriteoCitrusAdsTikTokInstacartWalmart

Industry Keywords

EcommerceDigital AdvertisingRetail MediaConsulting ServicePre-Sales Experience

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide high-quality technical support and service to enterprise customers
Serve as a trusted consultant for Pacvue enablement
Develop and execute account plans to drive account growth and expansion through new products and markets
Own account strategy development for priority accounts
Act as the escalation point for client issues and resolve matters independently
Serve as a go-to resource on the Pacvue platform and retail media landscape
Collaborate with the Training and Education team to create product onboarding and education content
Identify process improvement opportunities and enhance workflows
Educate users on new SaaS platform features
Address technical issues related to software functionality and upgrades
Share client feedback with R&D to inform feature enhancements
Create product reports and reproduce errors for documentation and developer communication

Requirements

What you’ll need

Typically 5+ years of digital/search advertising and platform experience
2+ years of experience in ecommerce advertising platforms such as Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds
Familiarity with Amazon DSP, Amazon Marketing Cloud, and other retail media display offerings is a strong plus
Experience with social commerce platforms such as TikTok is a plus
Customer success, consulting service or pre-sales experience is a plus
Great interpersonal skills, team-player attitude and customer-service focus
Ability to work effectively in an ambiguous, fast-paced, startup-like environment
Ability to operate effectively in both tactical and strategic modes
Strong analytical skills
Moderate Excel skills

Benefits

Comp & perks

Flexible Paid Time Off
Paid Holidays and Floating Holidays
Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance
401k with Employer Match
Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
Paid Parental Leave
Company-subsidized membership to Wellhub and Peloton
Fertility and family-building information platform through Carrot
Additional annual bonus compensation through one of Pacvue’s incentive plans