Senior Customer Success Manager

Pacvue

. Make customers successful by providing high quality technical support and service, serving as a trusted consultant for Pacvue enablement .

Posted 10/15/2026full-timeRemote • United StatesSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital advertising platforms, particularly Pacvue, while providing high-quality technical support and fostering account growth through strategic planning and collaboration. Strong analytical skills and the ability to adapt in fast-paced environments are essential for success.

Highest-signal resume keywords

Digital Advertising ExpertisePacvue Platform MasteryCustomer Success ExperienceAnalytical SkillsAccount Strategy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital AdvertisingEcommerce Advertising PlatformsAmazon DSPAmazon Marketing CloudSocial Commerce PlatformsTechnical SupportProcess ImprovementProduct ReportingExcel SkillsSaaS Platform Features

Soft Skills

Interpersonal SkillsTeam PlayerCustomer Service FocusAdaptabilityJudgment

Tools & Technologies

PacvueAmazonWalmartInstacartCriteoCitrusAdsTikTok

Industry Keywords

Retail MediaAccount GrowthClient Issues ResolutionOnboardingEducation Content

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Make customers successful by providing high quality technical support and service, serving as a trusted consultant for Pacvue enablement
Foster account growth and expansion via new products and markets by developing and executing account plans
Independently own broader account strategy development for priority accounts
Act as the escalation point for client issues and resolve matters using judgment and precedent
Serve as a go-to resource for teammates on the Pacvue platform and retail media landscape
Collaborate with the Pacvue Training and Education team to build product onboarding and education content
Identify process improvement opportunities and enhance current workflows
Educate users on the latest SaaS platform features
Address technical issues relating to software function and upgrades
Share client feedback and insights with the R&D team to inform feature enhancements
Create product reports and recreate errors for documentation and communication with developers

Requirements

What you’ll need

Typically 5+ years of digital/search advertising and platform experience, demonstrating complete mastery of the specialization
2+ years experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds (experience with Pacvue strongly preferred)
Familiarity with Amazon DSP, Amazon Marketing Cloud, and other display offerings in retail media a strong plus
Experience with social commerce platforms, like TikTok, a plus
Customer success, consulting service or pre-sales experience and expertise a plus
Great interpersonal skills, team player and customer service focused attitude
High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go
Ability to operate simultaneously and effectively in both tactical and strategic modes
Strong analytical skills
Moderate Excel skills

Benefits

Comp & perks

Flexible Paid Time Off
Paid Holidays and Floating Holidays
Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance
401k with Employer Match
Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
Paid Parental Leave
Company-subsidized membership to Wellhub and Peloton
Fertility and family-building information platform through Carrot
Additional annual bonus compensation through one of Pacvue’s highly attractive incentive plans