Technical Account Manager

Paga Group Ltd

. Manage partners on the sales pipeline .

Posted 10/16/2026full-timeLagos • NigeriaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing B2B customer relationships with a strong technical background, focusing on partner acquisition and retention. Proficient in providing technical support and training for developer solutions, while effectively communicating product updates and performance metrics.

Highest-signal resume keywords

B2B Customer Relationship ManagementTechnical Support ExperienceREST API IntegrationBusiness Process DevelopmentFintech Payment Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Account ManagementIntegration EngineeringBusiness Process DevelopmentFinancial Analysis in ExcelTroubleshooting Complex Integration IssuesRESTful APIsJSON/XMLAPI Authentication MethodsOAuth 2.0SDKs

Soft Skills

People ManagementAttention to DetailWritten and Oral CommunicationResourcefulnessSelf-Motivation

Tools & Technologies

PostmanAPI Management ConsolesLog AnalyticsHTTP/S ProtocolsWebhooks

Industry Keywords

FintechBanking RailsHigh-Volume Transactional PlatformsDeveloper SolutionsContractual Management

Tech Stack

Tools & technologies

Ruby on Rails

About the role

Key responsibilities & impact

Manage partners on the sales pipeline
Acquire new partners and optimize relationships with existing partners
Directly manage key partner relationships to grow the developer solution business
Ensure clients’ needs are met
Increase acquisition and activation by winning new business
Build strong customer relationships with key customer stakeholders and sponsors
Provide technical support before and after activation
Train customers to use Paga developer solution products
Answer product-related queries in a timely manner
Provide product performance reports to developers and stakeholders
Develop ideas and lead the team in pursuing new business opportunities in Nigeria, Africa, and beyond
Communicate Developer Solution product status updates to the team and stakeholders
Liaise with departments regarding proposals, projects, legal, customer support, finance, marketing, and other issues

Requirements

What you’ll need

3 years’ experience in B2B customer relationship with technical background
Strong people management, technical and sales skills
Exceptional attention to detail
Excellent written and oral communication/presentation skills
Resourcefulness and self-motivation, with ability to perform with minimal supervision
Ability to prioritize and manage multiple projects simultaneously
Experience developing business processes, models and plans, including basic financial analysis in Excel
Proven track record managing relationships with major operators in Nigeria
Good commercial sense to manage contractual and financial conditions in contracts and tenders
Confidentiality and highest ethical standards
Willingness/ability to travel within and outside Nigeria on business
Ability to provide assistance across a wide range of company areas, with instruction as needed
Experience troubleshooting complex integration issues in real time using Postman, URL, log analytics, and API management consoles
Experience guiding developers through REST APIs, webhooks, SDKs, and authentication protocols including OAuth 2.0, API keys, and HMAC signatures
Bachelor’s degree in computer science, engineering, or related fields
Knowledge of Product Engineering
Minimum of 3 years’ experience as a Technical Account Manager, Integration Engineer, or Developer Support, including international experience or dealing with global clients
Experience in technical support and sales
Hands-on experience with RESTful APIs, JSON/XML, webhooks, HTTP/S protocols, and API authentication methods
Experience with fintech payment systems, banking rails, or high-volume transactional platforms

Benefits

Comp & perks

Equal opportunity employer valuing diversity and inclusion
24/7 access to a Paga Technical Account Manager to address client requests or issues