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About the role
Key responsibilities & impact- Monitor and oversee system performance.
- Analyze solutions.
- Provide support to the engineering team and business users.
- Understand business objectives and needs, contributing to the project discovery phase with business stakeholders to identify business risks and opportunities.
- Evaluate vendor-proposed solutions for requested projects.
- Support the team and other internal departments in fulfilling requests, resolving potential questions and issues.
- Evaluate processes and propose continuous improvements to routines and workflows.
- Support project acceptance testing with users through deployment to the production environment, resolving questions, analyzing issues, and, when necessary, escalating them to the vendor through support tickets.
- Track and develop metrics to measure project effectiveness.
- Design and map departmental processes and create activity manuals, keeping them up to date.
- Maintain process control routines and proactively report to relevant stakeholders.
- Participate in the team’s Agile ceremonies and those of the Development teams.
Requirements
What you’ll need- Bachelor’s degree in Information Systems, Systems Analysis, Computer Science, or a related field.
- Experience with relational databases.
- Knowledge of financial mathematics.
- Experience in credit operations.
- Knowledge of Agile methodologies.
- Experience creating and validating user acceptance test plans.
- Knowledge of banking systems, particularly INSS and Portability products.
- Knowledge of REST and SOAP web services.
- Experience using and creating APIs.
- Ability to manage Função workflows.
- Knowledge of payroll-deducted loans and Função systems.
Benefits
Comp & perks- Meal and/or food allowance.
- Health and dental insurance.
- Life insurance.
- Partnerships with TotalPass and ZenKlub.
- Extended maternity and paternity leave.
- Childcare assistance.
- Discounts of up to 50% on graduate programs and MBAs at leading institutions such as FIA, FAAP, and PUCRS.
- No dress code.
- Birthday day off.
- Baby Gift: gift for newborns.