Customer Success Specialist

Pagefreezer

. Build and nurture customer relationships to foster trust, engagement, satisfaction, retention, and joint success .

Posted 10/22/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$55,000 - CA$65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SaaS B2B account management, focusing on strategic revenue retention and growth while delivering exceptional customer experiences. Proficient in utilizing CRM tools and adapting to customer needs to drive product adoption and achieve retention targets.

Highest-signal resume keywords

SaaS B2B Account ManagementCustomer Relationship BuildingCRM Tools ProficiencyRevenue Growth StrategiesProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Revenue RetentionUpsellingCross-SellingContract NegotiationAccount Health MonitoringSales Activity TrackingMarket ResearchSolution PitchingCustomer Success PlanningProcess Improvement

Soft Skills

Strong Communication SkillsAdaptabilitySelf-MotivationPositive AttitudeTeam Collaboration

Tools & Technologies

HubSpotLinkedInZoomCRM ToolsLegal Compliance Technologies

Industry Keywords

Customer EngagementCustomer SatisfactionChurn Risk IdentificationSales ForecastingInformation Security Standards

About the role

Key responsibilities & impact

Build and nurture customer relationships to foster trust, engagement, satisfaction, retention, and joint success
Understand account goals and priorities so customers maximize their investment and achieve objectives
Identify and pitch solutions addressing customer needs
Facilitate regular customer check-ins, gather feedback, and address concerns
Advocate for customers internally by sharing feedback, escalating issues, and collaborating with internal teams
Develop success plans and apply usage strategies to enhance customer satisfaction and solution efficacy
Monitor account health metrics, identify churn risks, and support customer retention
Drive revenue growth through product adoption, upsell and cross-sell opportunities, and renewals
Demonstrate value, negotiate contracts, and support timely payment processing
Nurture accounts to achieve revenue, pipeline, and retention targets
Research customer needs, market trends, and competitive dynamics to drive sales success
Maintain detailed sales activity records in CRM tools to support forecasting and collaboration
Participate in training and stay current with product releases and company initiatives
Collaborate with team members on objectives, organizational goals, documentation, knowledge sharing, projects, and progress updates
Follow organizational policies, legal requirements, and information security standards
Suggest workflow, tool, policy, and process improvements
Monitor industry trends, market conditions, regulatory changes, and best practices
Travel as needed to represent the organization and support team initiatives

Requirements

What you’ll need

Proven success in a SaaS B2B account management role, responsible for strategic revenue retention and growth
Able to deliver a positive customer experience while meeting or exceeding quotas
Comfortable working in IT environments and using software tools
Familiarity with CRMs such as HubSpot, LinkedIn, and Zoom
Familiarity with legal, compliance, or records management technologies is a bonus
Strong problem-solving skills and ability to build solutions and improve processes independently
Adaptable to customer needs, with strong communication and presentation skills across live, phone, written, and online formats
Skilled at leading renewals and renegotiations to mutually beneficial outcomes
Able to strategize account management, identify opportunities, and close deals confidently
Quick learner with a positive attitude towards challenges
Open to coaching and feedback, continuously seeking to improve
Self-motivated and competitive, motivated to learn, grow, and achieve success
Capable of independently prioritizing projects and opportunities based on manager guidance
Alignment with Pagefreezer's Core Values

Benefits

Comp & perks

Travel as needed to represent the organization, support team initiatives, and maintain alignment across departments
Participation in training programs
Coaching and feedback to support continuous improvement