Bilingual Care Coordinator

Pager Health

. Provide non-clinical support to patients and members through messaging, phone, and video .

Posted 11/11/2026part-timeRemote • United StatesJuniorMid-Level💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal and written communication skills while providing non-clinical support to patients and members. Proficient in navigating multiple technology platforms and systems, with a focus on care coordination and problem-solving in a fast-paced healthcare environment.

Highest-signal resume keywords

Customer-Facing ExperienceBilingual Fluency in English and SpanishStrong Technical ProficiencyOrganizational SkillsCritical Thinking Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing 45+ Words Per MinuteCare CoordinationTroubleshooting Technology IssuesEscalation RecognitionHealthcare Support Experience

Soft Skills

Strong Communication SkillsAttention to DetailAbility to Apply FeedbackAdaptability in Fast-Paced Environment

Tools & Technologies

Multiple Technology PlatformsMessaging SystemsVideo Communication ToolsPhone Systems

Industry Keywords

Medical TerminologyInpatient HealthcareOutpatient HealthcareVirtual CareContact Center Environment

About the role

Key responsibilities & impact

Provide non-clinical support to patients and members through messaging, phone, and video
Support care coordination through scheduling, follow-up outreach, resource connection, and resolving non-clinical barriers
Partner with nurses, providers, and operational teams on inbound and outbound workflow needs
Recognize and escalate clinical concerns, symptom-related questions, urgent issues, and other matters requiring licensed staff
Troubleshoot real-time technology, access, and service issues
Support new workflows, operational initiatives, and other non-clinical duties as business needs evolve

Requirements

What you’ll need

2+ years of experience in a customer-facing, patient-facing, or healthcare support role
Strong verbal and written communication skills
Ability to type 45+ words per minute
Strong technical proficiency and ability to quickly learn and navigate new systems and tools
Comfortable using multiple technology platforms and systems simultaneously
Ability to work in a fast-paced, changing environment
Strong organizational skills and attention to detail
Ability to recognize when an issue requires escalation
Strong critical thinking skills
Ability to receive and apply feedback constructively
Bilingual fluency in English and Spanish, both written and verbal
Ability to work at least 2 weekend shifts per month and some holidays
Ability to complete a 4-week paid training period, Monday–Friday, 9:00 AM–5:00 PM
Preferred: experience in healthcare support across inpatient, outpatient, virtual, or contact center environments
Preferred: training or experience as a Nursing Assistant, Medical Assistant, or similar healthcare support role
Preferred: familiarity with medical terminology and the inpatient/outpatient healthcare ecosystem

Benefits

Comp & perks

4-week paid training period (full-time)
Remote-first work environment
Opportunity to shape your job, stretch your skills, and drive the company’s future
Mission-driven, tight-knit team environment