Collections Specialist

Palmetto

. Manage a portfolio of past-due accounts .

Posted 10/1/2026full-timeRemote • PhilippinesMid-LevelSenior💰 ₱440,000 - ₱660,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing past-due accounts through effective communication, negotiation, and conflict resolution while adhering to applicable regulations. Proven ability to meet high call volumes and collection targets in a fast-paced environment.

Highest-signal resume keywords

Collections ExperienceNegotiation SkillsConflict ResolutionCRM ProficiencyRegulatory Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Outbound Collection CallsPayment ArrangementsData EntryRecord-KeepingCall DocumentationCollections SoftwareHigh-Volume Call ManagementCustomer EducationEscalation IdentificationAttention to Detail

Soft Skills

Clear CommunicationCalm Under PressureCustomer-Focused ApproachPositive AttitudeTeam Collaboration

Tools & Technologies

CRM SystemsOutbound Dialer Systems

Industry Keywords

FDCPA ComplianceConstruction Industry KnowledgeSolar Industry KnowledgeCustomer Service ExperienceBilingual Abilities

About the role

Key responsibilities & impact

Manage a portfolio of past-due accounts
Conduct outbound collection calls, emails, and texts
Negotiate payment arrangements and resolve delinquent accounts according to company policy and applicable regulations
Make approximately 100 outbound collection calls per day
Document call outcomes, payment commitments, and account notes in the CRM
De-escalate and professionally handle frustrated, upset, or difficult customers
Educate customers on account status, balances, and available payment options
Meet or exceed daily, weekly, and monthly call-volume and collection targets
Follow applicable federal, state, and company collection laws and guidelines, including FDCPA where applicable
Identify accounts requiring supervisor escalation or alternate resolution
Maintain a professional, courteous, and customer-focused approach

Requirements

What you’ll need

High school diploma or equivalent required; some college coursework preferred
Prior experience in collections, call center, or customer service roles required
Fluent in English, both verbal and written
Clear and professional phone communication skills
Strong negotiation and conflict-resolution skills
Ability to remain calm, patient, and solution-oriented with escalated or difficult customers
Comfortable working in a high-volume, fast-paced call environment
Basic computer proficiency, including data entry and navigating CRM or collections software
Strong attention to detail and accurate record-keeping
Positive attitude, reliability, and a genuine customer-first mindset
Ability to work independently and as part of a team
Excellent organizational and time management skills
Background check required
Knowledge of construction or solar industry preferred
Bilingual abilities a plus (English and Spanish)
Familiarity with collections-related regulations and compliance requirements
Previous experience with outbound dialer systems

Benefits

Comp & perks

Unlimited PTO
Medical coverage
Dental coverage
Vision coverage
Paid parental leave
Retirement plans
Promote-from-within culture
Talent development and career growth opportunities
Purpose-driven work
Flexible work-life balance