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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Home Services operations, including KPI achievement, P&L management, and strategic growth initiatives. Proven ability to build and scale teams while driving go-to-market strategies and fostering partnerships across the home services ecosystem.
Highest-signal resume keywords
Home Services P&L ManagementGo-To-Market Strategy DevelopmentCross-Functional Team LeadershipAccount Management ScalingBusiness Development Partnerships
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KPI AchievementOperational EfficiencyConsumer Product DevelopmentSales Channel StrategyProduct Launch ExperienceFinancial Product DevelopmentStrategic DirectionMarket Testing and ScalingOEM Partnership GrowthProject Cash Margin Management
Soft Skills
LeadershipCollaborationStrategic ThinkingCommunicationProblem Solving
Industry Keywords
HVACHome ServicesGeneratorsRoofingConsumer FinanceDealer NetworksDistribution PartnersSales LeadersEmbedded Financial ProductsHigh-Growth Environment
About the role
Key responsibilities & impact- Own KPI achievement for the Home Services business, including NTP, installs, and project cash margin
- Build and scale consumer product offerings across HVAC & HP, generators, roofing, and other home services
- Lead strategy, operations, and execution to meet Home Services targets
- Own the Home Services P&L and metrics, driving growth, strong unit economics, and operational efficiency
- Build the supporting team for the business
- Scale account management and business development functions
- Define and drive go-to-market strategy across dealer, OEM, and Inside Sales channels
- Establish fulfillment strategy and partnerships for each home services product
- Identify and secure strategic business development partnerships
- Grow OEM partnerships across HVAC & HP, generators, roofing, and adjacent categories
- Collaborate with engineering and product teams on scalable platform tooling and consumer app integration
- Partner with Capital Markets and Finance on funding needs, pricing, FICO requirements, capital provider diligence, and financing requirements
- Partner with the Loan GM team to launch a home services loan product
- Partner with CX to maintain quality customer experience as Home Services scales
- Work with Palmetto business leaders to integrate Home Services into the consumer marketplace and product ecosystem
- Report to the SVP & GM, Palmetto Lab
Requirements
What you’ll need- Masterful at GTM and clear understanding of testing and scaling channel throughput
- Proven ability to lead cross-functional teams in a fast-paced, high-growth environment
- 10-15 years of experience, with leadership roles in the home services industry (HVAC & HP, generators, roofing, or related categories)
- Demonstrated success in a GM, senior sales leadership, or business unit leadership role, owning both strategic direction and operational execution
- Track record of building and scaling account management and business development teams
- Deep network across the home services ecosystem, including dealers, OEMs, distribution partners, and sales leaders
- Strong knowledge of home services sales channels, dealer networks, and go-to-market models
- Experience launching new product lines with OEM partners
- Experience developing or supporting consumer finance (lease or loan) or embedded financial products is a plus
- Successful completion of a background check required for employment
Benefits
Comp & perks- Unlimited PTO
- Medical coverage
- Dental coverage
- Vision coverage
- Paid parental leave
- Retirement plans
- Promote-from-within culture
- Talent development and career growth opportunities
- Purpose-driven work
- Collaboration, impact, and balance-focused culture