Customer Security Analyst, MDR

Palo Alto Networks

. Serve within the customer-focused function of the Unit 42 MDR team .

Posted 9/29/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $105,400 - $170,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer communication and technical guidance within cybersecurity, with a focus on incident management and threat detection. Proficient in onboarding new clients and ensuring clarity in incident reporting and threat intelligence.

Highest-signal resume keywords

Customer-Facing Cybersecurity ExperienceIncident Report Drafting and PresentationEDR, SIEM, SOAR, or XDR ExperienceStrong Verbal and Written Communication SkillsFamiliarity with Cortex XDR or Cortex XSOAR

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementThreat DetectionCybersecurity CommunicationCustomer OnboardingIncident Reporting

Soft Skills

Proactive CommunicationClarity in Technical Explanation

Tools & Technologies

Cortex XDRCortex XSOAREDRSIEMSOAR

Industry Keywords

SOC AnalystThreat IntelligenceCustomer SuccessCustomer SupportAttack Trends

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Serve within the customer-focused function of the Unit 42 MDR team
Provide proactive communication and technical guidance to customers
Support onboarding activities for new customers
Monitor, triage, and route incoming customer communications
Answer technical questions related to alerts, reports, incidents, and recommendations
Partner with MDR analysts to address customer questions regarding incidents, threats, and investigations
Own the customer communication lifecycle during active incidents
Ensure timely updates, clarity, and alignment on next steps
Drive consistency and quality in communicating incidents, findings, and threat intelligence externally
Escalate and advocate for customer issues internally across Product, Engineering, and broader Unit 42 teams

Requirements

What you’ll need

2+ years of experience in a customer-facing cybersecurity role such as professional services, customer success or customer support
Tier 1/2 SOC analyst experience is an advantage
Deep understanding of attack trends and threat detection services
Hands-on experience with EDR, SIEM, SOAR, or XDR
Strong verbal and written customer communication skills, with the ability to explain complex technical details clearly
Experience reviewing, drafting, or presenting incident reports and security findings
Familiarity with Cortex XDR or Cortex XSOAR is a strong advantage
Experience onboarding new security services or clients is an advantage
U.S. citizenship required
Immigration sponsorship unavailable; applicants must not require work visa sponsorship

Benefits

Comp & perks

Restricted stock units may be included
Bonus may be included
Reasonable accommodations for qualified individuals with a disability or special need
Equal opportunity employment