Customer Success Architect

Palo Alto Networks

. Act as the post-sales leader for Chronosphere’s largest customers .

Posted 10/26/2026full-timeRemote • United StatesMid-LevelSenior💰 $142,200 - $229,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing large, complex customer portfolios while driving strategic initiatives and delivering measurable outcomes. Proficient in technical guidance, account strategy, and fostering relationships across diverse customer stakeholders.

Highest-signal resume keywords

Customer Success ManagementStrategic Account PlanningObservability KnowledgeProject ManagementExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessSolutions ArchitectureSales EngineeringPortfolio ManagementStrategic InitiativesValue-Based StorytellingObservabilityMonitoringCloud-Native EnvironmentsKubernetes

Soft Skills

CuriosityGrowth MindsetStakeholder ManagementCommunication

Tools & Technologies

PrometheusOpenTelemetryDistributed Systems

Industry Keywords

Technical GuidanceCustomer JourneyRisk MitigationCross-Functional CollaborationCustomer Enablement

Tech Stack

Tools & technologies

CloudDistributed SystemsKubernetesPrometheus

About the role

Key responsibilities & impact

Act as the post-sales leader for Chronosphere’s largest customers
Provide strategic and technical guidance to help customers maximize their observability strategy and Chronosphere’s value
Guide customers through the customer journey, navigate challenges, identify use cases, and mitigate risk
Build trusted relationships across customer organizations from technical end users to business executives
Build, maintain, and execute strategic account plans
Lead customer enablement, executive business reviews, and new customer onboardings
Serve as the primary advisor on technical initiatives and strategic business outcomes
Identify and mitigate risks within the customer portfolio
Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value
Represent the customer’s voice to influence product development and customer success strategies
Drive adoption of Chronosphere’s platform and features, communicate ROI, and deliver measurable value
Deliver strategic insights to help customers achieve business goals
Contribute to the evolution of Customer Success playbooks and best practices
Collaborate cross-functionally and manage day-to-day customer interactions

Requirements

What you’ll need

5+ years of experience in technical, customer-facing roles such as Customer Success, Solutions Architecture, Sales Engineering, or Professional Services
Experience managing a portfolio of large, complex customers with $1M+ ARR
Experience driving strategic initiatives and delivering measurable outcomes
Experience partnering with technical stakeholders including DevOps, Engineering, CTO, and CIO
Ability to tailor communication across audiences
Account strategy and executive conversation ownership
Strong project management, executive communication, discovery, stakeholder management, and value-based storytelling skills
Hands-on knowledge of observability, monitoring, and cloud-native environments
Familiarity with Kubernetes, Prometheus, OpenTelemetry, and distributed systems
Curiosity, growth mindset, and ability to turn ambiguity into opportunity
Applicants will not receive immigration sponsorship or work visa sponsorship for this position

Benefits

Comp & perks

Restricted stock units
Bonus
Employee benefits are referenced, but details are not provided
Reasonable accommodations for qualified individuals with a disability or special need